Crackling phone line

macman

If no engineer attended then you are on Virgin National-VM cable requires an engineer install.
If you have any VM TV services then you are on cable.

onejontwo

So Spike if you've read my original post would you say the fault lies outside the home so therefore no charge to me if I called the engineer out.

spike7451

macman wrote: »

spike: Iwas assuming that the OP is on Virgin National-I haven't a clue what the wiring on the master socket looks like on a VM cable connection, but assumed it is not the same as a BT one!

Nae probs,
It can be the same if it's ran direct to thru from the ETB to the master socket but the are so many combinations in wiring.It once took me litteraly half a day to work out how the various installers had connected the up the lines in a large house,adding to them,removing this one.I had to tone out every single one!The was junction boxes next to junction boxes,some with 4 or more cables going into them...:mad:

If say you have an extension going to the bedroom,then it may be easier to run an extension line from the ETB up to the bedroom straight.Then say the master is in the hall,you'd run the bluse to the hall,connect that up & then connect the green & orange &,useing the same cable,run that back to the ETB & connect the extensions to their.
However an easier way would be to fit a Mini Master in the bedroom & connect it all thru on the blues with 3-way jelly crimps.

onejontwo

macman wrote: »

If no engineer attended then you are on Virgin National-VM cable requires an engineer install.
If you have any VM TV services then you are on cable.

An engineer did attend for around 20 mins. Most of that time was spent at the green box at the end of the street, and no we have no TV services.

spike7451

onejontwo wrote: »

So Spike if you've read my original post would you say the fault lies outside the home so therefore no charge to me if I called the engineer out.

If it's a Virgin CABLE,then no.If it's Virgin NATIONAL,then the work is done by BT Openreach so they would charge.
Does your modem connect into a phone socket or one of these:



If it's that,then you're on cable.

macman

spike7451 wrote: »

If it's a Virgin CABLE,then no.If it's Virgin NATIONAL,then the work is done by BT Openreach so they would charge.
Does your modem connect into a phone socket or one of these:



If it's that,then you're on cable.

Thanks for the pic spike, that should resolve it. But if the fault is outside the house (and it's an ADSL service) then Openreach should not charge (unless the line has been damaged by the OP themseelves).
But in this case I think it's a cable connection, since he had an engineer in.

onejontwo

spike7451 wrote: »

If it's a Virgin CABLE,then no.If it's Virgin NATIONAL,then the work is done by BT Openreach so they would charge.
Does your modem connect into a phone socket or one of these:



If it's that,then you're on cable.

Sorry for taking so long to reply, but anyway I have a box like the one in the photo so I can assume I'm on cable, so how does that leave me with regards to the phone line? ie. I've checked everything I can internally so I'm assuming the fault lies outside and therefore a Virgin engineer checks and rectifies the fault with no charge to me. Is that correct?

spike7451

It should be,have you plugged a phone into the test socket & disconnected the phone extensions?
That's the test socket indicated in the pic:

If the crackling has gone away,your extensions or faceplate are at fault.If it's still there then it's on the network side so either it's something like I posted earlier or,in extreme cases,the drop cable from the street cabinet to the grey box is damaged & will need to be replaced.If so then it's a 2 man job so the Service Tech will book a re-pull of the cabling.That too should also be free.
If that's the case,then the should be no charge,but to be on the safe side,stock up on Hobnobs...

onejontwo

Cheers Spike, have tried like you suggested ie. disconnected extensions and plugged a corded phone into the test socket, but the noise is still there. As far as your explanation earlier, most of it went straight over my head, but anyway as long as it's Virgins responsibility and not mine that's all I need to know.
P.S. Will custard creams do?

spike7451

onejontwo wrote: »

Cheers Spike, have tried like you suggested ie. disconnected extensions and plugged a corded phone into the test socket, but the noise is still there. As far as your explanation earlier, most of it went straight over my head, but anyway as long as it's Virgins responsibility and not mine that's all I need to know.
P.S. Will custard creams do?

If the cracklings still there when a phone is plugged into the test socket,then it's on VM's side.
The drop cable is the cable that was buried in your garden when it was first installed in your home.It runs from the box on the house wall outside to the cabinet in the street.



Custard creams....Any Jammie Dodgers?...:rotfl: