bt charges to leave?? help!!!!!

christhomas77

hi can someone please help me i have been with bt for just over a year and have had enough!! so i phoned to cancel and the woman said i would be charged over £200, i said i`ve been with them for over a year so not tied in but she said they automaticly renew the contract every year!!! so does that mean you can only leave bt for 1 month a year as your contract ends???!!!! :mad::mad::mad:

i am paying £15 a month 4 broadband £15 for tv and god knows what 4 my phone just had bill for over £300!!!!!!!!!!!!!1111

LeeSouthEast

Basically, you're right. Contracts auto-renew unless you tell them otherwise.

macman

How can you have a phone bill for £300? Line rental is £11.54, Anytime is £4.99, total £16.53. So for 3 months that is £49.59.
To rack up £300 you must be making huge nos. of exclusive calls, so I suggest you look at what tariff you are on.

mrtom21

christhomas77 wrote: »

hi can someone please help me i have been with bt for just over a year and have had enough!! so i phoned to cancel and the woman said i would be charged over £200, i said i`ve been with them for over a year so not tied in but she said they automaticly renew the contract every year!!! so does that mean you can only leave bt for 1 month a year as your contract ends???!!!! :mad::mad::mad:

i am paying £15 a month 4 broadband £15 for tv and god knows what 4 my phone just had bill for over £300!!!!!!!!!!!!!1111

Your termination charges also make no sense. The highest charge you can have with BT for cancelling in a year contract for a line is £96 on a renewable contract. Do you also have Broadband in contract with BT for 18 months. The only explanation I can see is that you had Option 3 broadband for another 6 months totalling £11.75x6 + £25 cease charge coming to £95.50 on top of the £96? To get helpful advice you need to be a little more specific and breakdown the charges you were told, the bills you are getting and the packages you have.

AndysDad

Your 12 monthly contract only gets renewed if you don't tell them otherwise.They should have contacted you before your renewel date and asked whether you wanted to continue the rolling contract or not.

mrochester

And the 12 month auto-renewing contracts are clearly marked, and are cheaper than the non auto-renewing. I suspect that a lot of people who are on auto-renewing contracts didn't even bother to read the terms and conditions. They just saw the cheaper price and went with it. More fool them!