We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Moral dilemma - what would you do?
bylromarha
Posts: 10,085 Forumite
Just wondered - I know what I'm going to do, but wondered what the general consensus is.
Buyer makes a purchase 10th March - sent 2nd class same day, so would have arrived by 17th march I guess.
Feedback left today, 31st March, saying that item is wrong for their needs. Admit is was their mistake on feedback too, not mine.
As this is an updated version of an item, I make it very clear which models it will not fit. Most people if in doubt still after reading the listing saying IT WILL NOT FIT....., send an email to check prior to purchase, but some still go ahead and buy. This buyer was one of those who made a boo boo.
They never contacted me to ask for a return. I would never have known about their mispurchase had it not been for the feedback.
Item costs £16.50, £1.50 postage, so not big bucks. Would you contact them and ask if they want to return?
Buyer makes a purchase 10th March - sent 2nd class same day, so would have arrived by 17th march I guess.
Feedback left today, 31st March, saying that item is wrong for their needs. Admit is was their mistake on feedback too, not mine.
As this is an updated version of an item, I make it very clear which models it will not fit. Most people if in doubt still after reading the listing saying IT WILL NOT FIT....., send an email to check prior to purchase, but some still go ahead and buy. This buyer was one of those who made a boo boo.
They never contacted me to ask for a return. I would never have known about their mispurchase had it not been for the feedback.
Item costs £16.50, £1.50 postage, so not big bucks. Would you contact them and ask if they want to return?
Who made hogs and dogs and frogs?
0
Comments
-
I'd probably be feeling generous as they've admitted it's their error, so yes.My TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0 -
I think I'd end up taking pity on them too.0
-
If the buyer is new to ebay then they might not have felt confident contacting you.
I suppose I would contact them and ask if they wanted to send it back. Then they may buy off me again for offering good customer service.My daughters are my world0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards