How to avoid an inferior item being returned

Campden

A buyer is going to return an item I sold because it is cracked and not working.

It was OK when it left here, but accidents happen.

I am a bit concerned because the buyer told me before purchasing that he/she had bought one from ebay recently and it didn't work.

How do I guard against getting the wrong one back?

TIA

withabix

If it doesn't get sent back Recorded or Special, maybe it will get lost in the post

What was it?

mikey72

withabix wrote: »

If it doesn't get sent back Recorded or Special, maybe it will get lost in the post

What was it?

Hope you send everything special.
Karma. It deserves you.

withabix

mikey72 wrote: »

Hope you send everything special.
Karma. It deserves you.

Anyone got a spare sense of humour they can lend mikey72 please!

Campden

Has anybody any ideas on how to avoid being palmed off with a different, broken item?

Thank you,

opening poster.

custardy

well it depends on the item
if its an item with a serial number/identifying features then you can
if not then theres little you can do
if you worry about this then you need to mark items before sending

Campden

Yes.

I didn't worry until the buyer said it had arrived broken: too late to adopt your suggestions, I am afraid.

I don't think the worst of people and don't want to start.

Well, it is on its way back now. I had a chat with the buyer and still am not clear whether it was minor damage which I missed, or massive damage which cannot be accounted for, or most likely some exaggeration to strengthen the case.

Apparently the packaging was fine and in good condition, so I can't blame the courier.

Ah well....

custardy

usually when i sold a fair bit i would ask for the buyer to provide a picture for me
if its a dodgy buyer it will often be the last you hear
if the picture shows genuine damage then you can see it
i was once on the other end with a cookie jar sent in totally lacking packaging
the seller was a bit narky till i supplied pictures of the smashed up item