Credit Card Rights - Bad Washing Machine Installation

Joey122

I paid for a washing machine installation by credit card - This was carried out but has started leaking after one week of usage

I have a friend who came to see this and said that the way it was installed was wrong. The company who did the install no longer want to talk with me so I have been left with no choice but to contact the credit card company

After a lot of arguing they are now saying they need an independent report which I need to pay for

Is this actually the case? If I send pictures of the damage is that not sufficent? Should I really be expected to pay to have a report written by a plumber?

PNPSUKNET

how much did it cost, if over £100 you can if not the issuer wont get involved

Joey122

PNPSUKNET wrote: »

how much did it cost, if over £100 you can if not the issuer wont get involved

Thanks. Yes it was for over £100. The issuer has now asked for an independent report which I need to pay for. That is what is making me quite upset

PNPSUKNET

cant blame them though, lot of rogue claims. Over £100 seems ott for a washer install though

CannyJock

Will they reimburse you for the cost of the report if it finds a fault?

Joey122

CannyJock wrote: »

Will they reimburse you for the cost of the report if it finds a fault?

No and that is exactly the problem. To get a report will cost 80 pounds and the install cost 120

PNPSUKNET

was the friend qualified?

Joey122

PNPSUKNET wrote: »

was the friend qualified?

No - He was not qualified - He wont be able to produce a report and I certainly dont want to forge it either

gnaril

Credit card company are right.

You need an independant report, the fact that you have pictures and your "friend" says that its not been installed correctly means..... well nothing whatsoever.

Get the report send to bank, get money refunded.

At the end of the day unless they have documented evidence the work carried out has not been to the required standard they aint going to reimburse you. They have no way to chargeback the transaction either within this evidence, This is a requirement under Mastercard, Visa, American Express rules.

Good luck.

PNPSUKNET

how do you know your friend knows

Joey122

gnaril wrote: »

Credit card company are right.

You need an independant report, the fact that you have pictures and your "friend" says that its not been installed correctly means..... well nothing whatsoever.

Get the report send to bank, get money refunded.

At the end of the day unless they have documented evidence the work carried out has not been to the required standard they aint going to reimburse you. They have no way to chargeback the transaction either within this evidence, This is a requirement under Mastercard, Visa, American Express rules.

Good luck.

Thanks - Is there anywhere where this is actually documented?

I looked on Google and found nothing