Who is to blame Santander or Barclays

fastal909

I have been waiting 7 weeks for Santander to transfer my cash ISA from Barclays.I have been back and forward to Santander who say they have sent Barclays a chaser letter 4 times and heard nothing.I now find out from Barclays they have not recieved the transfer request but have only recieved the chaser letter.What should i do now please,have i lost out on anything.Santander opened my new ISA but the transfer is the problem.Thank You

Devin_Shockwell

If I were you I would put the whole thing in black and white, state your dissatisfaction and also mention if this is not resolved you intend to file a complaint to the Financial Ombudsman. Lost interest should also be claimed back since they have failed to transfer your ISA in a timely fashion.

jazzconfused

ive been to barclays today and asked them to transfer money from my savings account to santander ISA (my 1st ever ISA) and checked santander after 2 hrs and surprised surprised its already in my account just as barclays told me. by the way, before that, santander said it normally takes at least 3 working days before they received the fund... though im not sure how it works with ISA transfers..

blueberrypie

jazzconfused wrote: »

ive been to barclays today and asked them to transfer money from my savings account to santander ISA (my 1st ever ISA) and checked santander after 2 hrs and surprised surprised its already in my account just as barclays told me. by the way, before that, santander said it normally takes at least 3 working days before they received the fund... though im not sure how it works with ISA transfers..

It's completely different when it comes to ISA transfers, unfortunately, with it often taking weeks for a transfer to be completed. Barclays do seem to be particularly bad at transferring ISAs out.