Mbna help please

BJJJ

Please can somebody help me ????

I have started a claim following Martins templates with MBNA, I am trying to reclaim PPI charges on my credit card! Basically I sent the first stage letter requesting my monies back,and recieved a phone call from MBNA, the lady on the phone was very intimidating and tried to get me to accept half the amount of the money that I paid in claims and half of the intrest.:o I told her that I wouldn't accept this and she told me to think about and should would send me a letter of the offer and a summary of our telephone conversation. I am very annoyed with MBNA as I have evidence that I didn't request the PPI. Has anybody had any dealings with them, and what do you think I should do next. Anybodys help would be much appreciated....

di3004

BJJJ wrote: »

Please can somebody help me ????

I have started a claim following Martins templates with MBNA, I am trying to reclaim PPI charges on my credit card! Basically I sent the first stage letter requesting my monies back,and recieved a phone call from MBNA, the lady on the phone was very intimidating and tried to get me to accept half the amount of the money that I paid in claims and half of the intrest.:o I told her that I wouldn't accept this and she told me to think about and should would send me a letter of the offer and a summary of our telephone conversation. I am very annoyed with MBNA as I have evidence that I didn't request the PPI. Has anybody had any dealings with them, and what do you think I should do next. Anybodys help would be much appreciated....

Hi and welcome

You done the right thing, I would never personally accept anything over the telephone either.

I would keep at them until its more of a favourable response, so if they write with that offer, then write back and tell them your not happy and request they reconsider, as you strongly believe you were mis sold, and have evidence to proof this.

If they do not deal with this to your satifactory then you can always move on to the Financial ombudsman service (FOS), they should enclose details of these in the final response.

Good luck, please keep us posted and ask for help anytime.;)

KIMY

I am also pursing a claim with MBNA and have paid SAR, still received no paperwork and coming up to 40days, l called yesterday again after been told they had not received to be advised they did have on file and would call me back, still waiting. How long did you wait for contact.
I think they are just playing around to delay.

maxdp

KIMY wrote: »

I am also pursing a claim with MBNA and have paid SAR, still received no paperwork and coming up to 40days, l called yesterday again after been told they had not received to be advised they did have on file and would call me back, still waiting. How long did you wait for contact.
I think they are just playing around to delay.

Hi there if they do not reply within the 40 days then write to them again give them a week to reply and say that you will send a copy of this to the ICO

KIMY

Thanks, keep you updated

di3004

Good luck KIMY.;)

BJJJ

Hya,

I waiting nearly two months for the SAR to be returned, when I contacted them they said they was a delay due to amount of SAR requests..

BJJJ

MBNA appear to be one of the worst companies to deal with !!! I reckon we should all nag them constantly until they pay us !!!