Wire found in Morrisons Cheesecake

A380Heavy

Fuzzy_Duck wrote: »

I think the best thing you can do is write another letter outlining what you would like to receive- in this case some more money to cover a replacement cheesecake, associated costs for travel and postage and a bit extra for the inconvenience caused. I would also highlight your concerns about staff disinterest and ask how it is being looked into.

I have written another letter similar to the one you suggest asking for more appropriate redress and also stressing I hope this leads to improved customer service and more stringent safety procedures with suppliers.

jrrowleyws

If you didnt want to drive the distance you could have called them, and then posted the wire and the part of the box with the manufacture codes to them.

brokeinyorkshire

What is it that you want them to do?

Do you want more money out of them? Or a promise that they will improve their quality control?

I don't think they will change things. These big companies don't seem to care nowadays as long as they are making money.

Sad really.

Hepatacyte

I think the original poster is being somewhat unreasonable, especially in their expectations of redress. £10 for a piece of metal seems perfectly reasonable to me.


A piece of metal was found in a cheesecake. Under normal circumstances this should have been picked up by the end of line metal detectors. However, if the metal should be more or less parallel to the direction of the conveyor then it could get through undetected. Looks like this happened in this case.

As part of their due diligence procedures the factory producing the product will carry out routine metal detector checks, the frequency depending upon the risk. All such checks are recorded. Procedures such as these are regularly audited by the customer (in this case Morrisons) and also by the local EHO. I would expect in this case these checks to be hourly. Metal detector not working means product put on hold until it can be rechecked. The complaint to Morrisons will have resulted in a complaint to the supplier who would then be expected to check their records and report back to Morrisons with evidence. They also get to pay a hefty admin fee. I can assure you that suppliers to the major multiples take such complaints very seriously.

Product withdrawals are taken extremely seriously by the suppliers and the supermarkets. One small piece of metal is really not enough for products to be taken off the shelves, unless of course they had received a number of such complaints from the same batch of product. Such decisions will come from head office, not at store level. Not all foreign body compalints are genuine you know so an individual store cannot make the decision on the spot. All product recalls and withdrawals have to be reported to the Food Standards Agency: check their website for the examples of recent happenings. The supermarkets do not lose out in a recall: they charge the supplier a massive sum (over 50K is not uncommon) as a starting point and then more for lost profit. Recalls cost more than withdrawals. A recall can result in the loss of a contract for a supplier.

Glass in baby food would of course result in a product recall and probably press and media announcements. It is a major risk to the health of a very vulnerable group.

Metal cleaning brushes in a food factory? I don't think so. Apart from the obvious foreign body risks such a thing would cause damage to the machinery.

If the original poster was really concerned about the food safety implications of the piece of metal they should have gone to the EHO. They have the power to bring prosecutions and close factoires on the spot. Of course, going down the EHO route results in no chance of compo but it is the public spirited thing to do.

jennieshrew

I agree with Fuzzyduck. Different people have different expectations. Think about what you would actually like them to do and then write to them and tell them. If you want £30 write to them and tell them that and your reasons why you think you deserve that.

Good luck!

UnhappyBunny_2

£10 does sound not at all much for a goodwill gesture, especially that it took them that long to sort it out. If they gave you £10 immediately then I would have taken it.

Maybe say to them you will take this story to BBC News and see what they say about it. I think they would act a little differently...

fleagle21

BBC news?!!! Really? Move over afghan war, we've a 'breaking news' piece about a cheesecake...

ahrimaniac

I think this thread takes the biscuit, frankly. The poster has more than enough reason to feel cheesed off.

Dave101t

chicken may contain bones, nuts may contain nuts, prepared bakery items from a factory may contain bits of factory.
i eat said cheesecake a little too often, and you have been very unlucky, yes, but thats the end of it in my opinion.

in addition, im suprised they didnt say 'shhh or else everyone will want one' or 'thats a prize!'

UK2010

fleagle21 wrote: »

BBC news?!!! Really? Move over afghan war, we've a 'breaking news' piece about a cheesecake...

BBC News :rotfl::rotfl::rotfl::rotfl::rotfl:!!!!! Can't believe someone really thought it might get on BBC News!