TPS Clarification

wary

Please can someone provide clarification on what is covered by the TPS.

I have contents, buildings & home emergency insurance policies arranged through Swinton. I've always dealt with the local branch and I've no objections to them phoning me in connection with these policies (e.g. reminders close to renewal). However, I've received a few phonecalls from personnel at other Swinton offices trying to flog me other types of insurance.

Does that fact that I'm on their books as a current client allow them to do this? Or should this be covered by the TPS?

macman

TPS specifically excludes companies with which you already have a relationship.

DVardysShadow

macman wrote: »

TPS specifically excludes companies with which you already have a relationship.

... But you can instruct swinton not to bother you except to do with existing policies.

wary

DVardysShadow wrote: »

... But you can instruct swinton not to bother you except to do with existing policies.

I have done but it doesn't seem to have made any difference. So its ultimatum time ...!

DVardysShadow

wary wrote: »

I have done but it doesn't seem to have made any difference. So its ultimatum time ...!

Yes! Personally, I won't deal with spammers. They need to know.

wary

Following on from my original query, does the TPS apply to companies that have supplied a one-off service, as opposed to those that you have an on-going relationship with?

I once received a call from Kwik-Fit a few days after my visit, requesting that I rate my customer satisfaction, even though the job had been a fairly menial one ... oh, and whilst I was just happened to be on the phone, was I interested in car insurance ... (spot the REAL reason for the call!). Not to be easily detered, they phoned a few months later saying that they believe that my car insurance is up for renewal next month, even though they had absolutely no idea when it was ... When I said that this is not so, the response was "Well when is it then?".

Anyway, my question relates to whether they are entitled to solicit me for car insurance, directly or disguised as a survey, when I'd only been there for a one-off fix and am registered with the TPS?

macman

Same rule applies, one off or ongoing. There's probably a marketing opt out when you sign for your Kwik Fit work concealed on the back of the bill in 4pt type...
Best way round this not to give out your phone no. to such companies unless there is a good reason for doing so.

DaveF327

macman wrote: »

There's probably a marketing opt out when you sign for your Kwik Fit work concealed on the back of the bill in 4pt type...

Last time I read that, you had to opt out by calling an 0870 number to request not to be contacted. Why can't you just opt out at the branch when they take your number?

Previously, I had been wary of withholding my mobile number from them in case they needed to call me to say my car was ready, but after many visits, it seems they can never be bothered calling for that. They just want your number for marketing purposes so I don't give it to them now.