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e.on
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jonocrooky
Posts: 2 Newbie
in Energy
Hi there i have recieved a letter from an S.R.J. DEPT RECOVERIES on the behalf of E.ON. Saying i owe eon money dateing from 2001-2008 but i have always been on a pre pay meter . This is also the first letter i have recieved eon have never written to me informing me of this problem can anybody let me know if they have ever had this problem and if so how they solved this problem. thank you
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Comments
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It's easy to end up owing money on a PPM. Perhaps the meter had a debt loaded to it? Perhaps the PPM wasn't correctly calibrated or had some other fault.
Ask the debt collection agency to provide evidence that you ever owed E.On any money (e.g. a copy of the original bill).
Perhaps you didn't get the original bill because E.On didn't have your latest address, hence why they called in debt collectors."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Thank you for your reply srj told me they can not end me a copy of the bill or the date i acured this debt0
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If they can't do this (or get EON to do this), then they can't chase the debt and you don't have to pay it!
I doubt they can prove the money is owed which is why they can't send the information. They sound as if they are trying it on!0 -
jonocrooky wrote: »Hi there i have recieved a letter from an S.R.J. DEPT RECOVERIES on the behalf of E.ON. Saying i owe eon money dateing from 2001-2008 but i have always been on a pre pay meter . This is also the first letter i have recieved eon have never written to me informing me of this problem can anybody let me know if they have ever had this problem and if so how they solved this problem. thank you
Hi jonocrooky
Premier is right; there are several ways a debt can build up on a Prepayment Meter.
Contact us as soon as possible and ask for a full explanation of why this money is outstanding.
I would also ask for a complaint to be raised. This will delay all debt follow up whilst the matter is investigated.
It is important you talk to us directly and not our debt collectors as they do not have the same access to your account as our agents do.
Hope this helps a little, jonocrooky. Give me a shout if you need more info as will be happy to help.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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