50% Off Wine!

mystic_trev

Dear Customer

Thank you for placing your wine order with Gondola. Due to the exceptional rise in order volumes at this time we are expecting a slight delay on some orders. At Gondola we take pride in the service we deliver, with the vast majority of orders delivered on the next working day, however during periods of exceptional order volumes there may be delays to your order. We would therefore like to reassure our customers that we working doubly hard to get your orders shipped.

Please be assured we are doing all we can to get your wine order to you quickly, and we appreciate your understanding in this matter. If there are any further delays with your order our customer service team will contact you directly. Alternatively you can contact our team at [EMAIL="sales@gondola.co.uk"]sales@gondola.co.uk[/EMAIL] .

Hmmm.........I wonder why? :rotfl:

Jazzycat

I have also had the e-mail about delays. I think this is poor on their behalf. I have asked for a delivery refund - who knows when delivery will be now?:(

waldokitty

Could anyone tell me if this is what happened to them when they placed an order. After I put in my credit card no. there was no confirmation message or any email to say my order was being processed.
I also have not received the email about any possible delay.
I am beginning to wonder if I actally have an order at all.
Thanks.

mystic_trev

waldokitty wrote: »

Could anyone tell me if this is what happened to them when they placed an order. After I put in my credit card no. there was no confirmation message or any email to say my order was being processed.
I also have not received the email about any possible delay.
I am beginning to wonder if I actally have an order at all.
Thanks.

Have you checked your spam box? That's where I found mine!

Jazzycat

just spoke to them and they said high volumes of order - blah - blah - blah.

Order should be with me early next week even though they didnt look up my order.

Very poor and somewhat misleading

waldokitty

Thanks Trev, Yes I checked my spam box. Nothing there. Not worried about when it comes just if it comes. I want my £2.29 wine, when do I want it ? Well soon would be nice:)

iwantitnow

Anybody received their wine?

cfor56

iwantitnow wrote: »

Anybody received their wine?

Got my 2 cases today ordered on Monday 29th. glug glug...........:rotfl:

chickenboy

haven't had mine yet, and they said no to refunding the "next business day" delivery charge!! Is that legal??

uk1

Received the delay email for both of my two orders.

Not shown up yet ..... no charge on credit card ... and two seperate transactions show as declined on both quidco and topcashback.

Perhaps they changed their mind!?