Problems with AVIVA car ins

lauren_1

I have had numerous problems with aviva insurance starting from may last year when my policy started. The first problem was at the start when then renewed my policy but for 11 days i was insured on a car that i did not own anymore....the car was 4 cars ago for me.

I luckily avoided a IN10 after many a heated phonecall to aviva, the second promlem was they stopped taking payment in october 2009, I only spotted this last month and although the policy was still valid i had to pay £300 or they would cancel my policy immediatly (they had not spotted the glitch until i asked for confirmation that my policy was valid as they had not taken any payment since oct) i have never missed any payments, not had a bounced DD in 2 years, aviva just stopped taking payments and Im not the only one who has had this happen to them.

Really i should of kept my mouth shut but I have just had another demand for £70 for administration costs, 4 missed payments and my premium for renewal at the end of next month will be £266 more than what i paid this year.

Is this company run by monkeys?

kwaks

Send them a bill for £70 admin, seeing as it was you who noticed the payments had not been taken. See how they like it !!

If they refuse to pay then Ombudsman FTW, sounds like they don't know their !!!! from their elbow

Inactive

They only changed the name of the company to try to get away from the bad reputation that Norwich Union had before.

Have a read through the insurance section to confirm how bad they are.

[Deleted User]

lauren_1

I'm sorry that you are having these issues. I may be able to help if you can send me an email?

Becca

dacouch

Oh the joys of the "Aviva deal"

vaio

Aviva_company_representative wrote: »

lauren_1

I'm sorry that you are having these issues. I may be able to help if you can send me an email?

Becca

Nice that people who post on forums can get individual attention from a native English speaker.

Be nicer still if the same applied to all Aviva policy holders.

Be even nicer if Aviva got rid of what must be the worse most annoying phone system ever and just got a human to answer incoming calls.

Quentin

vaio wrote: »

Nice that people who post on forums can get individual attention from a native English speaker.

Be nicer still if the same applied to all Aviva policy holders......

It will never apply to all aviva customers - as this so called service is only given to those of us who go public on the internet.

The aviva rep describes her job elsewhere on the net as a damage limitation role:

I search out the conversations and then get involved to bring them back internally

From personal experience what happens is you get an impressively fast reply to your email asking for your story, and offering assistance to get the right person involved. This tends to make you stop posting publicly (for a while, anyway).

But after replying heard no more from this particular avenue!

(The way to get a response is a recorded delivery letter threatening legal action within 14 days! - That gets someone on the phone to you pretty quick!)

dacouch

I deal with them as a broker and mistakes are fairly frequent and we are fortunate to know how to get them to resolve the matter or just ring our business manager and they sort it out for us although it sometimes needs a lot of sorting out.

They used to employ some of the most experienced staff in the industry and had a very very good reputation but when they embarked on their first set of cost cutting they decided they could save the most money by making the most experienced (Expensive) staff and taking on people with no experience (Low wages) and taking on their delightful off shore call centre.

I want Paul Whitehouse's hippy to deal with me on the phone or his old geeza in a coffee bar