Ooh Npower again.

Sweey_as_a_nut

I wrote on here a few months ago that I wanted to change from Npower, and asked if I would be allowed if I owed money. They put my direct debit up to £107 per month before xmas and I found I only owed £4 in arrears. So the change went ahead. I owe Npower for 3 weeks fuel, I have not done a calculation yet as to the exact amount, however just found out they have took £107, and have not even put my bill on line for me to see it.
How long do they keep hold of money that do not belong to them, at a rough estimate I think it,s about £40 I owe.
Others have said this, never change to Npower, even if they are lowest. What am I talking about, they are the lowest, lowest of the low

KimYeovil

It is entirely normal and reasonable that direct debits will be taken. Your timetable does not really make sense - what do you mean you owe three weeks fuel? If it's three weeks this time of year then you should be pleased that they only took the regular payment - are you arguing they should have taken three-quarters of three times your monthly instalment? £221?

What date did the transfer to your new supplier commence?

Sweey_as_a_nut

Sorry about that, I should have made myself more clear.
I gave Npower readings of my gas and electric and they put my bill on line soon after, stating that after they took my direct debit of £107 left me in arrears of £4. I gave my readings to Atlantic the firm I am moving to three weeks later, and that means I owe for 3 weeks fuel plus the £4 I owe.
So I think they should have put my bill on line, and took out the correct amount. Because what this means is I have to phone them and explain what as happened, extra expense.

PNPSUKNET

they will wait until your new supplier confirms the start read then refund you

kjsmith7

Or, if you owe any more, they'll take just the difference.

Sweey_as_a_nut

I just phoned npower...And was told that I should have cancelled my direct debit before it was due, and they would then bill me for what I owe. So instead of me chasing them for my money, they would be chasing me.

I can't believe what the lady said could be true, it's ludicrous, it means they would spend money sending my bill by post, and I would have to send a cheque for the amount.

When all that was needed is for them to calculate the correct amount that was owing and take that amount from my account.

Like I said Ooh npower again.

kjsmith7

Different companies do things differently. Some suppliers won't take any more DDs after you've left their supply, but then hit you with a larger final bill (unless, obviously you're in a credit situation) or some take your DDs until a final bill is generated (usually up to 28 days later), meaning you either have some back or have less to settle. I suppose it's all swings and roundabouts.