barclaycard

michelle45_2

Hi
Just requested my ppi back from barclaycard, but they have sent me a questionnaire form to fill in. Do I have to fill it in cos surley they must have all the details already

Michelle

di3004

michelle45 wrote: »

Hi
Just requested my ppi back from barclaycard, but they have sent me a questionnaire form to fill in. Do I have to fill it in cos surley they must have all the details already

Michelle

Hi Michelle

If you do then just complete to the best of your knowledge and in brackets, (please refer to my letter of complaint dated XX/XX/XXXX) and (please refer to my account).

They must still get back by 8 weeks with a decision, either way, good luck.;)

Stuart_1980

Hi Michelle,

It's just a stalling tactic, play their games as you will be the winner in the end...

di3004

Hi Michelle

I agree with Stuart, keep at them.;)

robbedofmymoney

michelle45 wrote: »

Hi
Just requested my ppi back from barclaycard, but they have sent me a questionnaire form to fill in. Do I have to fill it in cos surley they must have all the details already

Michelle

this is Barclaycards standard response and it is a system they use, fill it in as best you can and refer them to your complaint letter as Di has mentioned,

so far barclaycard are sticking to form on all claims, they send the questionaire out after about 1 week, you will then get another letter after the 4th week saying they need more time, then at the 8 week mark you will get their final resonse with either an offer or a no.

i know its another form, but unlike a lot of other banks they have a standard system they work to which is in line with the FSA proposals on how to deal with complaints,

hope this helps