Help with ikano please

stephy110288

Hi, I have a balance on my New Look card with Ikano for £25, i currently pay £1 a month towards it as i'm in a debt management plan.
The total fees on the card for the last six years total £152, i wrote to them and asked for it back plus interest and they have wrote back offering me £76.
Can anyone advise me what to do? This is the first reply I've had for my credit card charges and not sure how to handle it. I really want the full amount but if i write back and say no, will i lose out all together? Any one have any experience of this with ikano?
Thanks in advance

just added- have seen that a few people on the forum had the offer for half the amount and said no and then get the full amount. does anyone have a template letter for this? or an idea of what type of thing i should say?
thanks again

natweststaffmember

Decline it and ask for the full amount is what you do.

Premier_2

Hi stephy110288. Have a read of Martin's quide to reclaiming credit card charges if you've not already done so
http://www.moneysavingexpert.com/reclaim/credit-card-charges

It makes a partial offer
There is a chance it’ll offer some of the money you want. If you have asked for the full refund this may be the difference between the fee and the £12 OFT recommendation. Whatever it offers, you need to decide whether it’s worth continuing or just taking the cash.

Should you accept a partial offer at this stage?
This is always a very tough decision. Whilst there’s a temptation to say ‘fight the good fight and take ‘em on’, what’s actually more important is protecting your pocket.
Let’s say you’ve £500 of charges and are offered £350; the first thing is try not to think “I’m £150 short” but instead that you’ve got £350 you thought was gone forever. The ultimate decision is yours. It’s a combination of whether you want the hassle of continuing versus the ‘certainty of the cash’.