Grrr Telewest

Mrs_Arkwright

Just phoned them to plead poverty and see if they would reduce my payments to the 3 for £30 bundle, and they won't. So much for customer retention! I even said, oh I'm going to have to think about cancelling all three and he didn't care!

Ah well, at least I tried.

chatta

Is it because you are signed into a contract, I ask because they were good to me a few weeks ago. I got my broadband down to 9.99, and reduced my second tv box to 9.00 per month.

saubryn

Telewest are rather mixed in their customer service quality. I would wait a while and call again. I'm not sure if their customer service is area based or not, but I've found that I get best service from an older sounding woman with a scottish accent.

If its one huge call center, then keep trying till you get her :-p

Mike_St_Helens

I find them even better if you write !

http://forums.moneysavingexpert.com/showthread.html?t=222310

Mrs_Arkwright

saubryn wrote:

Telewest are rather mixed in their customer service quality. I would wait a while and call again. I'm not sure if their customer service is area based or not, but I've found that I get best service from an older sounding woman with a scottish accent.

If its one huge call center, then keep trying till you get her :-p

I think I just spoke to her It was in fact a Scottish lady, but she said she couldn't help and I had to phone Customer Relations, which I did and spoke to a young foreign chap. Perhaps I will try again in a week or two. To be honest, I hate Telewest TV anyway, and am only biding my time till the 12 months is up and will be straight back to Sky - even the guy who installed my Telewest said he preferred Sky - so much for confidence in his product!

iolanthe07

am only biding my time till the 12 months is up

That's why they won't help - you're still under contract. From their point of view, why should they offer you a reduction?

Chrismojam

Mrs_Arkwright wrote:

Just phoned them to plead poverty and see if they would reduce my payments to the 3 for £30 bundle, and they won't. So much for customer retention! I even said, oh I'm going to have to think about cancelling all three and he didn't care!

Ah well, at least I tried.

You'll probably find that you've either got through to their India call centre (not sure if that's up and running yet - I know telewest staff are out there 'training' them.............should be interesting.....)

Or you got through to one of the call centres over here manned by p****d off employees who no longer work for telewest but now come under an agency..........same contracts.......for the time being I'm sure...

Uncertainty about jobs generally doesn't have the affect of improving customer service....I'm sure the thought of 6/7000 jobs going plays of everyone's minds.........still.........alot of NTL staff appear to be ok...

Mrs_Arkwright

Chrismojam wrote:

.still.........alot of NTL staff appear to be ok...

Don't get too excited - Virgin Mobile have just bought some/all of NTL and having worked in the VM call centre for 5 years before my current job, I can safely say that half the muppets that work there are rubbish.:D

mrbadexample

I've been "fighting" Telewest on and off for years now - I almost treat it like a sport.
I've just switched to the 3 for £30 deal. I was on the 2nd most basic TV package, and had to downgrade to the most basic (no problem, didn't watch half the garbage anyway!). I also had to downgrade my broadband to 0.5 meg - barely noticed the difference.

They didn't argue at all when I asked. I'm no longer on a contract though, and I have a suspicion there might be notes on my file saying "this bloke's a flippin' nightmare, for God's sake do what he wants or the Director gets another letter....." :rolleyes:

I'd phone back and ask why you are paying more for your services than your (imaginary) friend who's on the 3 for £30 deal. Explain you are unable to continue to make the payments unless you get the deal. Customer relations should sort it for you. Keep asking to speak to a supervisor if the first muppet you deal with can't help. (If they tell you a supervisor's not available, the words "I'll hold" should help. )