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0871 Pre-consultation
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The deadline for this consultation is tomorrow (Friday) and hopefully if enough people respond to this consultation it will convince ICSTIS to ensure call queuing on 0871 numbers is prohibited and costs are always displayed when anyone publishes an 0871 number - just like 09x numbers now.
Their consultation looks like they only want to apply very "light" regulation as customer detriment, according to them, is low and is likely to be low except where the number is used for chat lines and not general call centres like customer services, tech support, etc.0 -
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ICSTIS have published the responses to their pre-consultation on 0871 numbers here.
Looking at the lack of consumer response then I'd say we've lost the battle to have, at the very least, charging whilst in a queue prohibited.
I know this is only the pre-consultation but due to lack of response ICSTIS may not even mention it in their final consultation around February 2007.
I therefore suspect that hardly anything will be done about 0871 with regards to consumer benefit.0
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