Unhappy with ebay purchase (fake) what are my rights?

pinkshoes

A basic Tiffany & Co bracelet would be around £250, so £70 would be a bargain even for 2nd hand, hence it's not surprising it's fake...

Under ebay rules, it would be up to you go get any documentation stating it's fake, which is actually quite hard to do, as many jewellers aren't willing to help as you didn't buy from them.

The safest thing to do is to open an "item significantly not as described" dispute, then send it back special delivery at your own cost. You will then get a refund of your initial payment (cost and initial postage), and when you've received the refund, you can leave a negative stating that the item is fake.

theonlywayisup

louisdog wrote: »

Thanks for the replies.

The seller has replied and sort of admitted (but not in so many words) that it is fake, and agreed to a return and refund. I don't know if he is willing to refund the £5 special delivery cost each way though, have written back to ask.

Thanks
Alex

Firstly, you must open a PP dispute for SNAD. Then return the item via Special Delivery. The seller must refund your FULL payment (not including your return postage), if they don't refund in full, Paypal will enforce it.

So you will NOT be paying £5 Special Delivery each way, just the way back.

louisdog

Hi all

Thanks for the replies. I have returned the item Special Delivery so will see what happens.

One thing I haven't done is opened a "not as described" Paypal dispute - should I do that now do you think, if so can anyone give me a pointer on where to start please.

I am so disappointed as never had any trouble on Ebay before - when it works, it's great isn't it!

Cheers
Alex

eira

I've started a 'not as described' dispute on E Bay. I paid for 'vintage jade necklaces' which turned out to be old plastic (!) wrapped in scraps of crepe and brown paper, The 'sellers standard rate' for pp was £2.99, the actual postage was £1.28. I e mailed the buyer who basically told me to get lost

I rang E Bay who opened a dispute-20 mins later I got an e mail saying the seller would give me a full refund-but I've had to pay the return postage


But

---

I'd never thought of the 'sellers standard rate' before, E Bay seems rather quiet about it. Most times the pp is about right but this was over the top. Also the seller had a 100% feedback but when I looked into it, the feedback was as a buyer. The stuff bought was worth a few pounds (ie under a £5), there were multiple feedbacks for one group purchase from sellers and some from people no longer registered on E Bay


I'll be even warier from now on. Having said that I've found most sellers to be honest. I have lost out on some stuff but have had some amazing bargains

Good Luck

OwtForNowt

If it was described as silver and you dont think it is silver, would it not be best to do an item not as described through that rather than trying to prove that its a fake? Could a local jewlers not help you out with proving its not silver?

SallyForth_2

Some Jewellers do valuations, maybe rather than going in asking them to confirm it's a fake, you could try just asking for a written valuation. I would imagine they might just mention what the item is, and what it's made of as part of this. Not sure if you would pay a fee though, I guess you could ask first.

DKLS

Those Tiffany/Pandora bracelets are all over Thailand at the moment at just about every walking market and night bizarre you visit, selling for £2-4 each all marked 925 silver, I picked up a few as gifts for friends and family.

Quiet_One

Sorry to sound negative but it is kind of obvious the things which are fakes by how cheap they are.. they are usually way cheaper than an original (label or brand). So puzzles me why people bother bidding on them (unless they do want fake goods). Especially with watches jewlery etc ebay is stacked full of fakes (the vast majority). I hope you get your money back anyway and hit him with a negative feedback letting people know this guys is selling fakes.

watsonnicole1

I brought some UGG's on eBay for £80 so did not think I would get fake and I did, I opened a dispute which I simply put 'not as described' didn't write anything else in the box and emailed the seller seperate not being nasty just stating that I didn't think they were genuine and wanted my money back. 20 mins later got a standard return to seller for refund. Returned Special Delivery posted my tracking and got my money back. Any seller who is clever enough will know you will leave neg fb if they have sold a non genuine item not to mention they could get into trouble via vero members etc. I would do it now and quick incase the listings get removed which I know they often do as i've watched items before now and they been taken off. PayPal will always side with you if you have tracking and they confirm its been received normally after 10 days they will just honour in your favour.

Techno

To me if you sell something that is a fake then say so - some people are very willing to buy a product that looks similar to the 'real thing' but obviously much cheaper. But when you deliberately try to con people then you deserve everything you get.