Ebay resolution centre

dizzyrascal · 26 March 2010 at 2:52PM

I will not do business with ebay again. I have had 10 days of lies, insults and abuse from my buyer and they don't even care enough to read the evidence. Just took her word for it that the saddle was mis described. If I had said I wanted people to try the saddle before they were happy then that would have been different.
I believe that as she bought it 2 hours after posting an email that she did not wait for me to respond to shows that she bought in haste and now has buyers remorse. However as long as buyers yell 'mis described to ebay they will always win!!!
Even when they are lying
Her feedback indicates someone who trades in horse items although she has denied that.Therefore I believe she knows what she was doing when she paid the 'buy-it-now price
None of this matters to ebay though. Couldn't even pretend to have dealt with my case properly. They just said they will always side with the buyer in a 'mis described' case.
Also worth considering, my buyer had made many comments about those she had bought from that indicated many returns were taking place, some were obviously reluctant from the way they were worded. Just opening the floodgates in my opinion.
Will still continue to appeal about their resolution centre as it is an unfair process.

hr100 · 26 March 2010 at 3:47PM

Thats why its pointless saying no returns.

At the end of the day you just have to accept this as part of ebay.

I had a woman return a dress saying their was a problem with it, when the dress got back there really wasnt and I am sure it just didnt fit but ho hum thats life.

dizzyrascal · 26 March 2010 at 5:15PM

I put no returns in to the advert quite specifically for 2 reasons
1) people were likely to try the saddle and then want to send it back, potentially this could go on forever
2) The saddle was for sale at £250 but at £25 each time you post the saddle (more like £36 if you ask for insurance) plus ebay and paypal fees, it would not be worth it to keep accepting returns. Also it sends a message to ebay buyers if it keeps appearing. This saddle cost £1,250 new. Mine was used but it still represented a good buy for someone. They could sell it on locally if it did not fit.
If you are buying something that specialised and hand made you have to consider this before you bid.
My buyer did say this in her first email after winning the item, obviously she forgot about that once she found out it did not fit and wanted to return it. I am not John Lewis, this was a private sale. Some buyers on ebay forget that.

TurkishDelight · 26 March 2010 at 5:50PM

mongoose2009 wrote: »

I am getting hacked off with it myself as it seems to be more and more in the interest of buyers not sellers eg sellers cant leave neg feedback

But it has to be in the interests of buyers.

No buyers, no sales.

Yes, it's annoying when you get the oddballs, and the ones who take the pee, but ebay has a bad enough rep as it is- you relax the buyer protection and there would be more scammers, and less buyer confidence.

Norma_Desmond · 26 March 2010 at 5:54PM

I have every sympathy with you dizzy.
I've just had the buyer from hell not only ruin my good feedback but leave me out of pocket by nearly £100.
(Too complicated to explain it all again)
It makes me furious that eBay will nearly always decide in favour of the buyer even if they are unbalanced, aggressive thieves - and let's face it, whilst most transactions are hassle free, there are SOME very strange people out there.
It's put me off selling too - I'm just a 'private' seller getting rid of a lifetime's worth of bits and bobs and I don't need the grief.
Good luck.

Fed_up_with_ebay · 24 June 2011 at 1:12PM

Hi dizzyrascal

I couldn't agree more.

Sold the second of two awning extensions (and even paid extra on the postage to get the item to the buyer in time for the weekend), first one got very positive feedback.

Then received a rude call from 'Mrs Angry' stating that it did not fit. Followed by two weeks of email abuse and lies (claimed the item wasn't an original but a copy even though I produced the original receipt).

Advert clearly stated that it will fit 'Cardinal and Calypso Awnings'. Buyer admitted by email that she had a Montana Awning. Despite this when the buyer claimed 'not as described' the fun started.

I spoke to 'Jack Nicholson' (I suspect this was not his real name...) in the Philippines Resolution Centre who, after looking at the correspondance advised me to esculate the item as it would definitely be found in the sellers (i.e. me) favour.

Two days later recieved notification that it had been found in the buyers favour and ebay/paypal had refunded the money on my behalf, bless them, yet still charged my fees. In addition paypal had also charged me fees.

Now the good news:
After phone calls and emails (emails worked better) both ebay and paypal have refunded my fees (except the listing fees) so I am now only out of pocket about £20 (postage) instead of the original close to £50.

Next time (not sure there will be a next time) I will not include postage in the sale but state that the buyer can arrange their own courier and pay for it themselves (therefore not refundable!!)

Will continue to buy from ebay but will think long and hard before selling again.

In answer to TurkishDelight:

If there are no sellers than can be no buyers - it works both ways.

Good luck to all you ebay sellers out there, you are going to need it.

Crowqueen · 24 June 2011 at 1:21PM

If there are no sellers than can be no buyers - it works both ways.

Rubbish. Buyers go where the protection is strongest. Sellers follow the traffic. There are plenty of sellers on eBid but not many buyers.

The sites that give the strongest buyer protection (eBay, Amazon, Play) do better than those that don't. And those sites have pretty thriving seller populations because of the traffic they attract.