Praise for Southern Electric (for once)

Ignite

After all their rude and factually incorrect attempts at getting me to stay, I have to give praise to the chap who called me last week.

The wrong opening / closing reading was used for our gas bill and I raised a dispute with our new suppliers. Having received the final bill from SE, I contacted them to let them know that I was disputing the closing reading and that I was happy to pay the bill when it had been sorted. They made a note of this on the account. A few weeks later I received a reminder for the bill and I called them again to keep them updated. At no point did the CS rep ask for the correct reading. In fact they didn't seem the least bit interested.

Well roll on last week. I get a call from SE on my mobile asking if I was having a problem paying the bill. So of course I said yes. Well the chap then went on to look at the account, saw the notes and then asked me what the reading should have been. He then went on to correct the bill and then offered me a 10% discount if I paid it there and then. Not a problem and I've now cleared the bill. I've received the final closing bill and this shows that the discount has been correctly applied and the balance is £0.00.

Well done Southern Electric. Good customer service for once.

jamesperrett

I must admit that I've always been impressed with their customer service whenever I've called them. Unfortunately, when I last compared prices, they were only offering competitive deals to new customers so I left. I'd happily pay a few pounds a year more for good service but not 200 pounds.

James.

Plushchris

SSE's customer service is very good in my experience, their sales force however is the exact opposite, often seen on watchdog for their sales force.