SKY Television and how complaining is a waste of time

Kiwiaccent

Recently had the requirement to have a Sky technician attend my house to resolve a couple of issues.

After being shouted at and verbally abused, I ordered the technician from my house. I immediately called Sky to report the incident and had to continue to call back to see at what stage my complaint had reached. The whole incident left me very shaken as I live alone and the person was very aggressive.
Some nearly 7 weeks later Sky have not offered up any written apology, promises of regular followup with me never happened and when I called yesterday to advise I was canceling my long standing subscription and asked why, whilst the Customer Services person was very sympathetic, the High Level Complaints Section were to say the very least blaze about the whole affair.

Clearly as they have such a huge following, the safety of their customers in their own home is of little importance to them as long as they pay their monthly subscription it appears to be an 'all care and no responsibility' attitude.
For those of you who feel you hit a brick wall with SKY do not give up, take a breath and get back in there as if you shout long enough someone will listen as they will be about to do when I contact their CEO later this morning.:mad:

squack

oh dear, why on earth would the sky technician shout at you?

Darksun

I thought that Sky generally subcontracted this work out, do you know if the guy was actually working for Sky or for another company? If it's the latter, you can try complaining directly to them.

The_Hallowed_Way

So the Sky tech suddenly, without provocation or cause suddenly started shouting at you and verbally abusing you? I find that a little difficult to believe. Perhaps you'd like to give us some context to this because as it stands, your story doesn't really wash.