Help with new Sky HD install!!?

mjs12345

Got my sky HD installed this morning, but it is saying I have the wrong card in when I try to watch movies or sport?? I rang them up and they said it takes up to 24 hours to work, but I spoke to my sister in law who got HD installed last month and they said they got a new card in the post a few days before?? Did anyone on here have a new card for the HD install?? Please help!

OK_Sauce

Certainly can take a day to work, though frequently it's less than that. You shouldn't need a card change.

mjs12345

steadyeddie99 wrote: »

I've heard this before. Normally they can use your existing card but if a new card has been processed as part of your order then you end up having to wait for one. You're right tho, it does normally come befoerhand. did you just get the offer when thy send a box and you plug it in or did an engineer fit for you?

I got that promotion where they rang me up and offered me it free for a year, an engineer came today to fit it, he didn't mention a new card. Just been about 9 hours now and still can't watch movies or sports! Can't even watch it on the non HD channels.

mjs12345

i can see channel 1, 3, 4 HD and luxe hd, but nothing else!!! arrrrghhhh

Barnabysue

Maybe your SIL was due a new card anyway, we had HD a few weeks ago and in fact had a new card for our old SKY box a couple of weeks before that. No new card needed for the HD. Took a few hours before all channels were there, but worked fine the following day.

mjs12345

I managed to fix it myself, plugged it back into phone line and went into settings to do a first time install and it did a callback and it seems to all be ok now! Thanks people