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"Security Tool" has Taken over my son's netbook.

stone7
stone7 Posts: 2,464 Forumite
1,000 Posts Combo Breaker
A pop up / spam security 'thing' has invaded my son's netbook. It calls itself "security tool" and keeps trying to tell me about all sorts of nasties on the netbook and how I can be free from them for $42. I've tried allsorts to try and get rid, but nothing. I can't open the control panel / system restore or anything because the pop-ups won't allow them to. Security essentials sees no harm in it when scanned.

What to do, please?

Comments

  • nmm
    nmm Posts: 2,430 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hi, i've cleaned this of lots of computers recently, the best way is to go into safe mode(press F8 whilst booting up) and delete the files manually click here for the list of files. Then install and run Malwarebytes whilst in safe mode to make sure everything is gone. Boot up normally and all should be sorted :)
    Cross Stitch Cafe Member No1WIP: Cross Stitch: - Crochet: Lakeside Cardigan
  • Wherryman
    Wherryman Posts: 206 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Have a quick read through this from a few days ago.

    http://forums.moneysavingexpert.com/showthread.html?t=2351489

    And perhaps come back with some questions?
  • Browntoa
    Browntoa Posts: 49,621 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Please post the malwarebytes log file here when you have run it
    Ex forum ambassador

    Long term forum member
  • stone7
    stone7 Posts: 2,464 Forumite
    1,000 Posts Combo Breaker
    Thanks for the advice guys. There is nothing on my lads netbook so I've taken the cowards way out.... full system restore.

    Stubborn !!!!!! though, that one. Not like anything I've come accross before...just glad it wasn't my comp with all my work files and photos on.

    Thanks again.
  • Hoof_Hearted
    Hoof_Hearted Posts: 2,362 Forumite
    Part of the Furniture 1,000 Posts
    A shame because it is not too difficut to remove. Its the Malware Bell virus (MB1.exe). Loads of stuff on the Internet how to remove it.
    Je suis sabot...
  • Parva
    Parva Posts: 1,104 Forumite
    I particularly liked the way that it told me that I couldn't uninstall it unless I purchased a key to include the uninstall function, nasty piece of work that! Fortunately a safe boot and system restore and a flea in my mothers ear about clicking popups that say you're PC is infected seems to have sorted it, for now.
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