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Sainsburys Bank

Hi There - I wrote off to Sainsburys on the 27th January 2010 for a copy of my loan agreement I had with them - the loan is now finished - enclosing £1 cheque - they have cashed the cheque but I have not received the loan agreement.

I understand that they are supposed to send this within 40 days but have failed to - can anyone advise on what is the next step?

many thanks

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    mandymoo72 wrote: »
    Hi There - I wrote off to Sainsburys on the 27th January 2010 for a copy of my loan agreement I had with them - the loan is now finished - enclosing £1 cheque - they have cashed the cheque but I have not received the loan agreement.

    I understand that they are supposed to send this within 40 days but have failed to - can anyone advise on what is the next step?

    many thanks


    Hi there

    They have 12 days for just requesting for the agreement, if it was a SAR where you enclose £10 that one is 40 days.
    I would contact them on this to ask them what is going on, good luck.;)
    The one and only "Dizzy Di" :D
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