Printer ink not recognised...PLEASE HELP

euglycaemia

I have Epson DX4400 all in one printer. Replaced ink catridges [bought from Amazon]
After installing the catridges, I am surprised to see the message that there is no ink.
Changed 'different set of catridges' still the same problem.......

I urgently need the printer working, any help is much appreciated:)

penrhyn

Don't know the specifics with Epson, but could it be that your printer used chipped cartridges and you have installed non chipped ones?

jamesb1239

Epsons are funny ones, the printers look for different chips (epson release updates to the chips that are backwards compatible with the old ones) some compatibles use the older chips and therefore wont work in the newer printers.

euglycaemia

jamesb1239 wrote: »

Epsons are funny ones, the printers look for different chips (epson release updates to the chips that are backwards compatible with the old ones) some compatibles use the older chips and therefore wont work in the newer printers.

What should I do now?
Seller says the catridge is 100% compatible

penrhyn

Contact seller for a replacement or refund.
I assume its Amazon marketplace.

7 day shop do Epson cartridges if thats any help.

http://www.7dayshop.com/catalog/default.php?cat=2&type=2010&man=21&filterwords=&go=SEARCH&comp=

andy2004

Download and install the SSC Service Utility for Epson Printers.
http://www.ssclg.com/epsone.shtm

On the box does it tell you what CHIP version, should be 5 6 or 7, 7 is the newest chip, could be that the compatibles you bought from the seller are his OLD stock and hence could be version 4 or lower, newer printers require a higher chip.
As you didnt post how much you paid, if the seller will give you a refund, i would get that.
I never buy my ink through amazon. I always buy my ink from ink-power through ebay.
http://cgi.ebay.co.uk/14-INK-FOR-DX4000-DX4400-DX5000-DX7400-DX8400-D78-D120_W0QQitemZ160408949302QQcmdZViewItemQQptZUK_CamerasPhoto_Printing_PrinterInkCatridges_JN?hash=item25591e5236

14inks for £10.99, 3sets + 2 extra black, chipped 7, upto 2 year shelf life. usually contain 12 - 18ml per cartridge depending on printer.

adviceforall

sorry if this is a really silly question but have actually tried to print anything? My printer after i had the cartridges refilled told me i was out of ink but it still happily prints things.. sorry if you have tried ( but read it as you stopped when it said there was not ink)

HughSpencer

I have an Epson Stylus SX200 fitted with remanufactured inks. When I go to print, a message comes up ' not original cartridges, do you want to proceed' so I tick 'continue'. Everything works OK.

exup

adviceforall wrote: »

sorry if this is a really silly question but have actually tried to print anything? My printer after i had the cartridges refilled told me i was out of ink but it still happily prints things.. sorry if you have tried ( but read it as you stopped when it said there was not ink)

the Epson printers that I have used simply refue to print if the chip in the cartridge says it is empty. The cartridge may not even be near empty- but is set by the printer to countdown for every print job it does.

I would like to be able to get the resetter program to work on my girlfriends epsonC44UX but although everything else works fine, the resetter utility wont recognise the printer or cartridges