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Can I insist on a exchange?
SRV_2
Posts: 16 Forumite
Hiya
I bought a DTV from Comet and it has stopped working. I would like to take it back for a refund or exchange but am worried that they may insist on sending it back to the manufacturer to mend. Can I refuse this and insist on a either a refund, credit note or exchange?
Thanks
srv
I bought a DTV from Comet and it has stopped working. I would like to take it back for a refund or exchange but am worried that they may insist on sending it back to the manufacturer to mend. Can I refuse this and insist on a either a refund, credit note or exchange?
Thanks
srv
0
Comments
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How Old is the Item if its over a month they can insist on sending it backThe solving of a problem lies in finding the solvers.0
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You can suggest that you would like a replacement, but the seller can refuse that request.0
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If its within a reasonable amount of time then yes you can ask for a refund .
I would ring consumer direct and ask what the time frame is for such an item ,they may help you with what to say to .
Been really helpful with my problems in the past
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