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Can I insist on a exchange?

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SRV_2
SRV_2 Posts: 16 Forumite
in Consumer rights
Hiya

I bought a DTV from Comet and it has stopped working. I would like to take it back for a refund or exchange but am worried that they may insist on sending it back to the manufacturer to mend. Can I refuse this and insist on a either a refund, credit note or exchange?

Thanks

srv

Comments

  • balloo_2
    balloo_2 Posts: 876 Forumite
    How Old is the Item if its over a month they can insist on sending it back
    The solving of a problem lies in finding the solvers.
  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You can suggest that you would like a replacement, but the seller can refuse that request.
  • skiTTish
    skiTTish Posts: 1,385 Forumite
    If its within a reasonable amount of time then yes you can ask for a refund .
    I would ring consumer direct and ask what the time frame is for such an item ,they may help you with what to say to .
    Been really helpful with my problems in the past :)
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