latest installment of hbos saga!

skinny-on-the-inside

Well they have agreed the PPI was missold and are going to payout which they have already done several weeks ago on loan 1.

Loan 2 agreed payout but say cant put straight into my account needs to be a cheque (loan 1 was straight into my hbos account) Its been 2-3 weeks now and still no cheque

Loan 3 which is currently still active I have been advised i need to open a new loan with no PPI and i will get a refund of all paid including interest and 8%- However they are dragging their heels and I was furious to discover they done a credit check on me for the new loan and sent me a letter declining me for it! Now correct me if I am wrong but there should be no requirement for a new credit check as I was checked when I took the loan and I am taking no new money the new loan is because they say it is the only way they can remove thePPI NOT my fault!

Please everyone give me your opinion as I have had just about enough with the attitude of the customerrelations staff and having to chase them to issue the documents for new loan and refund!

Rant over

skinny-on-the-inside

bump anyone

di3004

skinny-on-the-inside wrote: »

Well they have agreed the PPI was missold and are going to payout which they have already done several weeks ago on loan 1.

Loan 2 agreed payout but say cant put straight into my account needs to be a cheque (loan 1 was straight into my hbos account) Its been 2-3 weeks now and still no cheque

Loan 3 which is currently still active I have been advised i need to open a new loan with no PPI and i will get a refund of all paid including interest and 8%- However they are dragging their heels and I was furious to discover they done a credit check on me for the new loan and sent me a letter declining me for it! Now correct me if I am wrong but there should be no requirement for a new credit check as I was checked when I took the loan and I am taking no new money the new loan is because they say it is the only way they can remove thePPI NOT my fault!

Please everyone give me your opinion as I have had just about enough with the attitude of the customerrelations staff and having to chase them to issue the documents for new loan and refund!

Rant over

Hi there

Well done on your all your successes:beer:

That certainly isn't your fault, if they work it like this then that is their problem not yours.
I am not sure on how this works in this position but surely whatever they do they should stull refund you your PPI.
I would be annoyed too.

You could contact the FOS on the customer service dept for some advice on this one if you want to. See what they think on this.
http://www.financial-ombudsman.org.uk/contact/index.html

Good luck, please keep us posted on this, cheers.

skinny-on-the-inside

Hi all just to update I have now received the cheque for loan 2 and the new loan documents for loan 3

Its only taken them since late November to get to this point so for anyone just starting be prepared for a long wait!

di3004

skinny-on-the-inside wrote: »

Hi all just to update I have now received the cheque for loan 2 and the new loan documents for loan 3

Its only taken them since late November to get to this point so for anyone just starting be prepared for a long wait!

Hi there
Thanks for your update.

About time they sent this as well :T:beer: well done.