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New Modem Problems

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A friend has just got a modem from Talk Talk. When they plug it into the USB port on their Laptop, the computer shuts down.
They have spoken at length (2 hours @ 10p per minute) to talk talk and all they can say is there is a problem with the Motherboard in the laptop.
The compute works fine and has done since they bought it

Anyone any Techie suggestions please??

Thanks

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