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I reckon Aviva conned me!
brightonman123
Posts: 8,535 Forumite
I took out a small AVC ‘top up’ policy with CU Life several years back, since which they merged with Norwich Union, and is now part of Aviva.
In 2008 I think it started, Aviva announced they had some spare funds to distribute to policy holders, called a ‘re-attribution’ payment- subject to legalities, policy holder approval etc, approx £200 a person.
over the months, I got further bumf, and last year a voting card, which I duly ticked yes (easy money, I thought!), and got a confirmation shortly after..
In October I think it was, the scheme was approved, and payments were due to sent out by Christmas..
At the end of November, I got a letter saying I did NOT qualify?? (partly due to poor performance, and their charges, the policy is now worth jack.!).
Trying to get hold of someone who knew what was going on was a nightmare (left hand / right hand etc, emails bounced back, passing the buck..)
finally I got a response, confirming the above- as policy had no value, I was getting nowt.
Now I felt rather peeved by now- being led on by the promise of a payment, voting papers etc- surely they could have pre- screened the policies?
I did a claim to Financial Ombudsman, who replied saying they do not cover member type issues, and this does not count as a customer complaint.
So, who di I turn to, now?
I feel totally misled by Aviva, who I suspect got many approval votes with the promise of £200, only to turn people down.. by gettign this vote, they also avoid any liability for the perfrormace of unds, afaik?
In 2008 I think it started, Aviva announced they had some spare funds to distribute to policy holders, called a ‘re-attribution’ payment- subject to legalities, policy holder approval etc, approx £200 a person.
over the months, I got further bumf, and last year a voting card, which I duly ticked yes (easy money, I thought!), and got a confirmation shortly after..
In October I think it was, the scheme was approved, and payments were due to sent out by Christmas..
At the end of November, I got a letter saying I did NOT qualify?? (partly due to poor performance, and their charges, the policy is now worth jack.!).
Trying to get hold of someone who knew what was going on was a nightmare (left hand / right hand etc, emails bounced back, passing the buck..)
finally I got a response, confirming the above- as policy had no value, I was getting nowt.
Now I felt rather peeved by now- being led on by the promise of a payment, voting papers etc- surely they could have pre- screened the policies?
I did a claim to Financial Ombudsman, who replied saying they do not cover member type issues, and this does not count as a customer complaint.
So, who di I turn to, now?
I feel totally misled by Aviva, who I suspect got many approval votes with the promise of £200, only to turn people down.. by gettign this vote, they also avoid any liability for the perfrormace of unds, afaik?
Long time away from MSE, been dealing real life stuff..
Sometimes seen lurking on the compers forum :-)
Sometimes seen lurking on the compers forum :-)
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