How to add a discount to invoice?

moneymabel

Hi all-am hoping someone can help please. have a buyer that has bought 2 of my items (2 BIN from same listing) told him I would give him a £5 discount but ebay wont let me discount the invoice. Can't take it off postage coz postage was free anyway! When i try it says 'invalid discount amount must be less than 0.00' I am putting -5.00 and then clicking preview invoice. Tried recalculate and that doesnt work. Thanks for any help It's really winding me up!

frivolous_fay

I think the only thing you can discount is postage, and there isn't any.

Best thing to do is invoice the full amount, then refund the discount amount.... I think.

moneymabel

Thanks Fay-I've emailed him saying if he pays by paypal I will refund him a fiver back to paypal. Thanks

convex_concave

I've had this problem recently too. Apparently the discount rules have changed and now you cannot add a discount which is more than the amount of postage being charged, which is a bit useless when you have free shipping on your items! I used to add discounts quite frequently without problems but now I either refund the discounted amount via PayPal after the buyer has paid, or I send a separate invoice for the discounted amount via PayPal directly.

theonlywayisup

If I have a query like this BEFORE the buyer bids, I relist the item he wants at the discounted price. Otherwise you pay fees on the whole amount and then refund the discount, losing the fee value on the discount.

moneymabel

Thanks you two that is brill advice for next time. The buyer has now paid and i have refunded him via paypal all good. thanks for your help