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Swalec - great service

Had the electric bill and I had overpaid, and its next quarter that the annual review is done on the direct debit. Thought I'd give them a ring anyway....

Refund is on its way , direct debit reduced by a third and she gave me details of a cheaper tarriff.

She was a lovely, friendly lady and deserves a gold star.

I was very impressed and it was refreshing to get such good service :j
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