loan ppi question its now been 8 weeks with no outcome

bigmacman

started the claiming process with natwest on my ppi for my loan
got the normal letters saying there looking into it 4weeks and 8 weeks
just recieved the 8 week letter sayin no conclusion has been made yet and says i can go to obudsman if i want if i am not happy.
what do you guys think i should do as they seem to be pushing me aside.

maxdp

Have they said that they need more time. Do they say Final Response in the letter?

bigmacman

yeah they say they need more time but how much more will be it 8 weeks seems plenty i think.

maxdp

If you felt you could it may be worth giving them a bit longer and try and sort it at bank level. TBH at the moment the waiting at the FOS can be up to 2 years. Write to them giving them another two weeks say.

Let us know how you get on

bigmacman

brilliant thanks i better start typing then.

di3004

Hi good luck with your reclaim, hope you hear soon with a good result.

As Maxdp says it can take a while with the FOS, so it could be worth waiting a little longer, the main of us receive the same letters to request for extra time, also due to their backlog of these complaints, so with a bit of luck it will be all worthwhile, fingers crossed.

Of course if you feel its gone on too long after say another 2-3 weeks and you still not heard, chase them up for an update by ringing them, the decide from there to move this on to the FOS etc.

Good luck.;)

maxdp

bigmacman wrote: »

brilliant thanks i better start typing then.

You are more than welcome