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Store Card query - LaSer/ Creation finance

Hughesy84
Hughesy84 Posts: 512 Forumite
in Reclaim bank & credit card charges
Quick question or two.....

They messed my direct debit up and now they have passed it onto a 3rd party for payment - is there any legislation I can state to them in a letter about this action? Im writing them a letter to tell them of their failures so anything would be good...

Also they have my name recorded incorrectly - again is there anything I can say to them about it (quoting some law would be good)

Thanks

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Hughesy84 wrote: »
    Quick question or two.....

    They messed my direct debit up and now they have passed it onto a 3rd party for payment - is there any legislation I can state to them in a letter about this action? Im writing them a letter to tell them of their failures so anything would be good...

    Also they have my name recorded incorrectly - again is there anything I can say to them about it (quoting some law would be good)

    Thanks

    If they caused the error then they have to correct it and put you back in the position should it not have occurred.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Hughesy84
    Hughesy84 Posts: 512 Forumite
    natweststaffmember wrote: »
    If they caused the error then they have to correct it and put you back in the position should it not have occurred.

    Yeah thats what we are saying.

    Remove all charges, interest & fix the credit report - :T Sounds fair to me!
This discussion has been closed.
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