Xpertron.co.uk - wish I had looked in this forum before buying :(

notsosavvy_2

I am so annoyed. On the 5th March I ordered a cartridge for my autistic brother's birthday so he could turn his DS into an MP3 player. I ordered recorded delivery and got an email on the 8th confirming it was being dispatched from a UK centre. I've still not received anything. I went into my account to see the order status and it didn't appear in my account history. I emailed them and around 36 hours later (despite promising all queries answered within 12 hours) and rather than advising me on where my package is or providing me with the royal mail tracking number, they merely told me "To see your order, please login to your account. Go to Order Information at the middle column. You should be able to see that your order has been completed." NOT GOOD ENOUGH!
So I emailed again, 48 hours ago asking for my tracking number. Nothing. My poor autistic brother is getting really anxious over it and I felt so bad I've had to order another off of a more reputable website.
I suppose my question is this: Can I initiate an online small claim process? Their website says they'll refund or replace after 20 days of not arriving but I don't trust them. They've skirted the issues I've raised and not given me a tracking number. I smell a rat! :mad:
I wouldn't hesitate to warn any one of you against this company? They are run horrifically badly. As far as I am concerned, they have made me such a non-priority and keep fobbing me off. They have upset a 16 year old autistic boy as well as a 22 year old woman who lives off disability benefits

hippyadam

If you paid by credit card talk to the provider and see if they can return the funds...

Other than that i can't be much help I'm sure some more members will be along with some more advice soon tho...

You could write to the company at the registered office

Xpertron Electronics Ltd
Premier House
112 Station Road,
Edgware,
Middlesex,
HA8 7BJ

notsosavvy_2

After my partner's income is deducted I'm on £35 a week. I also paid by debit card I know it's only £20, but that's a lot of money to me. I even paid extra for recorded delivery to make sure it arrives on time. I could cry!

custardy

recorded delivery makes no difference to the speed of delivery

gordikin

Less than 2 weeks since your order was placed...be calm it could arrive soon. To be honest you and your brothers circumstances are unfortunately totally irrelevant

notsosavvy_2

gordikin wrote: »

Less than 2 weeks since your order was placed...be calm it could arrive soon. To be honest you and your brothers circumstances are unfortunately totally irrelevant

They may be irrelevant to you and the company, but I've had to deal with an autistic boy so anxious he is self harming. Which is why I asked for the tracking code so I could re-assure him. They were really quick to answer my initial question with a load of vague rubbish but have skirted the issue on the tracking number. I was also reassured in a dispatch notice that it was sent on the 8th by 1st class recorded mail. I've never, ever had anything taken this long by recorded mail. A bit of digging has shown these guys are very deceptive. They get things sent from China rather from the UK and lie about it in dispatch notices. I've only just managed to calm my brother by showing him details of the second card I've had to order but I'm afraid xpertron have stolen my money!

saxyjo

Hi,

Xpertron are a company that just con people like us. I just hope that eventually enough people read these forums and give them a wide berth!
They are thieves and I'm sorry you get scammed by them too

Hope you get the card from the second company and your brother settles.
Big hug x