My Santander Journey

jen_br

I opened an account with Santander after being advised by the CAB as my DH and I were having issues with lloyds and we negotiated with them for repyaments as we were having difficulty.

ANYWAY, we opened a switched account with Santander which was great they did all the work.. All though some of my DD were not switched so i called up to enquire and was told that the guy on the phone couldn't see what the problem was but he can escalate this to a complaint and an adviser will contact me within a weeks time to discuss. I said great. (as it wasn't a huge deal just wanted to clairify things)

So 2 weeks went by no advisor nothing didn't think much of it but then I went to use my card at ASDA (you know friday night cue of 30 lol) DECLINED! I was mortified i knew i had the money i went to the bank account couldn't even print a balance.

So I called them up....WELL i got some rude guy who told me to go intot he branch I said surely you could see something.. long story short asked to speak to a supervisor he put me on hold for 46 min and then transferrred me to Collections. Collections then hung up on me.

SO i called back and finally spoke to a decent person who told me MY ACCOUNT HAD BEEN CLOSED I said CLOSED??? How the heck can that happen even over the phone you can't do that.. she said she agreeed and tried to look into this for me.

The only answer i got was Banks fault. Fair enough. The only thing closed off was the cards of my and my DH so no worries reoder the cards right?

WRONG.... my husbands got re-ordered mine didn't. FUMING at this point they state i need to bring in ID to the branch *for an account i already have and 24 hours ago at that point had a card for* Fine no problem...

Did that.. Brought it in 9am Branch took and told me to leave it withthem... So at 4:40pm i get a call Im sorry we cant' do this for you its not working

So another freak out and 10 phone calls later.. I found a SAINT at Santander Holly who worked for card services. She told me exactly waht to say to the branch basically a new card account had to be opened

Not the main account but the account for my card... So the branch goes and does this and guess what DECLINED>.. i have been DECLINED for a Visa debit card. NO reason why there was no criedt check so i know its not my criedt.

So NOW the complaintd dept call me up tell me well i can get my money WITH ID from the branch mon-fri 9am-5pm Oh great thats REALLY helpful NOT. And that the FSA grant the banks 8 WEEKS to deal with complaints As this has been esclated to a complaint in order to get it sorted there is NO ONE i can speak to supposivly.

So now i sit and wait up to 8 weeks to hear if i can gain access to the money i put into a bank account.

Sad. really sad. you would think that at LEAST they would tell me ok this is OUR fault and we assure you within 72 hours someone can deal with this... but no.

As a new customer i feel upset and hurt. not to mention the numerous phone calls with CS agents who were rude and one of them who thank GOD the clal was recorded actually swore complaints is dealing with them

.................wonder if i will get compensation they keep throwing around that word but its not been given as of yet.

partlydave

Ring the financial ombudsman. They will write to Santander on your behalf and send you the address of the complaints dept of Santander in MK. I recently resolved an issue with those muppets and got £70 compensation.

Once its resolved I would move away from Santander if I were you.

jen_br

Thanks all i want is to GET my money lol...

i have wrote to the underwritters of Santander in MIlton keyns

td_007

jen_br wrote: »

Thanks all i want is to GET my money lol...

i have wrote to the underwritters of Santander in MIlton keyns

Don't think that will help at all...talk to the ombudsman and see what they say. They may ask you wait for the required time period but given you case they may also look to intervene earlier.

DONALD

SANTANDER & ASDA - BAD TOGETHER - SANTANDER USELESS AT ALL TIMES
I have no real problem with ASDA, but Santander who look after their cards are rude, unhelpful and charged me over£22.00 even though I wasn't really late in paying in fact 4 days early, but they said it takes 5 working days to put into ASDA account, garbage, over 30 years ago it only took 3 working days to clear a cheque. I have complained to ASDA, on this occasion not too happy with their response, so have complained again, so we will see, but really its Santander. I have an account with them separately, don't use it a lot but they are useless with this too. Anyone any ideas on how to get my overcharged money back, that's nearly £6.00 interest per day, riduculous

PNPSUKNET

one thing I have found out, if you transfer money from a savings account to current account with them although it shows as in their they will charge an instant overdraft intrest.