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rolleypolleypud
rolleypolleypud Posts: 342 Forumite
in Reclaim bank & credit card charges
Hi

I hope someone maight be able to point me in the right direction:o

I sent my updated version of the reclaim letter to HSBC on 2.2.10 and I have allowed them their 40 days to respond and I have recieved nothing back from them.
I sent the letter recorded delivery and I can see when I put my tracking No. into royal mail that the letter has been signed for their end.

I'm just wondering where I go from here? Do I resend the letter or is there another template letter for when banks ignore the original letter?

Any help would be gratefully recieved as I don't want HSBC thinking they can just ignore me and I will give up.

Thanks again in advance.
Nothing to report:p

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    rolleypolleypud wrote: »
    Hi

    I hope someone maight be able to point me in the right direction:o

    I sent my updated version of the reclaim letter to HSBC on 2.2.10 and I have allowed them their 40 days to respond and I have recieved nothing back from them.
    I sent the letter recorded delivery and I can see when I put my tracking No. into royal mail that the letter has been signed for their end.

    I'm just wondering where I go from here? Do I resend the letter or is there another template letter for when banks ignore the original letter?

    Any help would be gratefully recieved as I don't want HSBC thinking they can just ignore me and I will give up.

    Thanks again in advance.

    Which address did you send the letter to?
    And what do you mean by 40 days?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    Perhaps the OP has confused 40 days with 40 working days, which is the 8 weeks the bank has to respond before a claim can be forwarded to the FOS?
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • rolleypolleypud
    rolleypolleypud Posts: 342 Forumite
    Hi thank you both for responding:)

    I thought banks had to respond to letters of complaint within 40 days:o. How long do they have to reply??

    I can't remember off hand which address I sent the letter to I will go and dig my paperwork out.
    Nothing to report:p
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    edited 18 March 2010 at 6:59PM
    rolleypolleypud wrote: »
    Hi thank you both for responding:)

    I thought banks had to respond to letters of complaint within 40 days:o. How long do they have to reply??

    ...
    They have up to 8 weeks to resolve the matter (or provide a deadlock letter) before you can take the matter to the FOS

    The 40 days applies when asking them for a SAR - perhaps that was the root of the confusion?
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
This discussion has been closed.
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