We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Sky messing up payments
Options

JENJEN30X
Posts: 468 Forumite
Hi,
Upgraded to sky + a few months ago and the payments should be £52.50 coming out of bank but had a letter through saying the first payment would be £55 and then £44 a month. The letter say's confirmation of direct debits, so what I need to know is am I in my rights to say I want to pay this price as that what the letter states?
I am getting fed up with ringing them as they over charged for the premiership channel and took £100 from my card and wouldn't put it back on just said we would be in credit which hasn't come off our account yet.
Thanks for any advice
Jen
Upgraded to sky + a few months ago and the payments should be £52.50 coming out of bank but had a letter through saying the first payment would be £55 and then £44 a month. The letter say's confirmation of direct debits, so what I need to know is am I in my rights to say I want to pay this price as that what the letter states?
I am getting fed up with ringing them as they over charged for the premiership channel and took £100 from my card and wouldn't put it back on just said we would be in credit which hasn't come off our account yet.
Thanks for any advice
Jen
0
Comments
-
So is it just the first month that is over the price you should be paid? If the letter says its confirmation of what you are paying then yes you should get it at that price - but if I were you I wouldnt contact them as they may try wriggling out of it - just check what amount goes out each month.
With regards to the overcharge - contact your card issuer and ask them to do a chargeback and refund your money to the cardWeight Loss - 102lb0 -
Hi the £52.50 came out today. So can I ring them and say I have had the confirmation letter saying £44 even though its an error?0
-
If its to your benefit I would probably leave it - then if or when the next payment comes out and its wrong you contact them then and say that you have a letter of confimration about the prices and they have overcharged youWeight Loss - 102lb0
-
I rang them and they said to ignore the letter as the price was going up anyway to £53.50, as we have multiroom as well. I said so it makes no difference that you sent this confirmation letter and she said no.
Just my flippin luck.0 -
Well surely they will have to send you a letter notifying you of the change in price? Make sure they do and if they dont....Weight Loss - 102lb0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards