Pets at Home website question...

hayley11

Hi

Does anybody know how you remove items from your basket on Pets at Home? I want to order some of the James Wellbeloved dog food while it's on offer but there are things in my basket from before christmas.

It won't even let me checkout with these things in my basket as some things aren't available anymore.

I don't know if i'm being really thick? I've emailed them but the offer runs out tomorrow at 9am and I doubt they will have got back to me before then.

Thanks

elsien

Have you tried clicking on "view basket" and changing the quantity to 0?

jessmist

Hi I think if you view the contents of your basket. Then the item you want to delete if you change the quantity to zero and the click on update this should remove it.

hayley11

elsien wrote: »

Have you tried clicking on "view basket" and changing the quantity to 0?

Yeah, it says only positive quantities. I've tried leaving the box blank and that doesn't work either. It's really frustrating

murphysmum_3

carry on to check out.on the page that ask for payment details,you can then delete items.Took me ages to find this out earlier.lol

elsien

That's odd, because I've just tried it and it let me delete things that way. Sorry, no more ideas.

jessmist

elsien wrote: »

That's odd, because I've just tried it and it let me delete things that way. Sorry, no more ideas.

Seems to work for me as well.
You could try deleting your internet history and then try going back on the pets at home website.
This might work.

hayley11

I'm wondering if it's because i've got items in my basket that are no longer on the website, it won't let me remove them or any other items. It won't let me proceed to the checkout with them in my basket. I think I broke it :rotfl:

My OH just had an idea, why not just sign up again under his name! Doh why didn't I think of that!!

Thanks for your replies