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Agutka
Posts: 2,376 Forumite
Hi everyone,
When people win my auctions I don't like to bother them with invoices, as most pay straight away. I invoice after 2-3 days to give a nudge to those left over. Any overseas buyers usually ask for postage amounts.
Today I received payment for a small item - postage should be no more than £2. But the enthusiastic buyer has taken it upon herself to make up an amount of £9.98!! (American with a confirmed PO box address)
Do I do the right thing and confuse her with a full refund before invoicing, or can I go and buy myself something nice?
I already know the answer btw
When people win my auctions I don't like to bother them with invoices, as most pay straight away. I invoice after 2-3 days to give a nudge to those left over. Any overseas buyers usually ask for postage amounts.
Today I received payment for a small item - postage should be no more than £2. But the enthusiastic buyer has taken it upon herself to make up an amount of £9.98!! (American with a confirmed PO box address)
Do I do the right thing and confuse her with a full refund before invoicing, or can I go and buy myself something nice?
I already know the answer btw
:wall:
0
Comments
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I would refund in full and then send a new invoice with the correct postage amount. Email the buyer explaining your reason for doing this.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
Why not just refund the amount they have over paid rather than all of it?0
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That's what I did. Refunded partially. Otherwise there is a danger a newbie might get confused and not pay a second time. The initial enthusiasm wear off. No reply to this yet though.:wall:0
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