Error Message Microsoft Word 2003

GiJo

Please be gentle with me, I am not a techie. At work we are running Windows XP Professional. I have just had to show a colleague (who has never used Word before) how to produce a Word document. On opening and closing Microsoft Office Word there is an error message on his screen, under the banner Microsoft Visual Basic -Compile error in hidden module: Autoexec.

Can anybody tell me what it means and how easily is it dealt with?

Many thanks in advance.

f1charlie

Looks like it may be caused by Acrobat.

See http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/q307/4/10.asp&NoWebContent=1.

Or try this one:
http://www.pcanswers.co.uk/tips/default.asp?pagetypeid=2&articleid=32318&subsectionid=616

Charlie

GiJo

Thanks Charlie - doesn't look too complicated to sort.

f1charlie

If that is the problem

Please let me know if it sorts it so I can feel like I've acheived something today

Charlie

GiJo

f1charlie wrote:

If that is the problem

Please let me know if it sorts it so I can feel like I've acheived something today

Charlie

I think I'm going to disappoint you. The start up folder is empty so I assume it's something to do with Norton Anti Virus software? I don't want to meddle with that as our PC's are connected to a server at work and I'm not authorised to "mess". The person who deals with computer issues here is not interested in solving this minor problem as it doesn't affect her I guess my colleague will just have to live with it. Thanks anyway.

f1charlie

Sorry I couldn't help

Doesn't sound like your IT support is up to much.

Charlie

Chippy_Minton

See if http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm or http://groups.google.co.uk/group/microsoft.public.word.docmanagement/browse_frm/thread/6be0c14dbc41872c/f70399a2ad899c96?lnk=st&q=&rnum=4&hl=en#f70399a2ad899c96 etc. helps.

GiJo

Well, I think I made our IT person feel a bit guilty. After seeing me to-ing and fro-ing between my PC and my colleague's PC, she finally condescended to sort it out (I think she was worried that I might have succeeded :rotfl:

Anyhow, many thanks for your replies and help. It's good to know that people like me (techno-phobes) can get help here.

f1charlie

What was the fix?

Charlie

GiJo

"KNOWLEDGE IS POWER" If you share it then someone knows as much as you. 'Nuff said I think.

Anyway, from the vague response that I got I think it was something to do with the pdfmaker file??? I'm afraid computer speak is double dutch to me most of the time.