Taking royal mail to a small claims court

custardy

DebtHater wrote: »

When you go to the small claims, you will need to prove that beyond reasonable doubt, RM are the bad guys and you did everything you could to ensure your packages would be on time, for example sending SD and paying for the extra cover. You did not pay for the consequential loss cover, hence they are only going to pay you for actual loss. Which, if I remember correctly, is only worth upto £32, but you wouldnt get it as I am sure they state do not send important/valuable docs via Recorded or SD, they should be couriered!
The small claims will also ask you how much you are claiming. You cant claim for your wages, because they are not lost, simply delayed. You could potentially claim for damages, but this would be very very difficult to not only ascertain but to back up.

It costs you to take a claim to court, which will depend on the final amount you are claiming. It can also take months and months.

And dont forget, RM have their own legal teams who would walk all over you, bearing in mind the Postal Act is strongly against your case too.

Chance of success = Zilch

sorry this doesnt make sense
standard cover is £39,SD is covered to £500 with an option to extend to £2500
would you like to provide a link to RM stating items that should be couriered?

DebtHater

custardy wrote: »

sorry this doesnt make sense
standard cover is £39,SD is covered to £500 with an option to extend to £2500
would you like to provide a link to RM stating items that should be couriered?

Apologies, I confused the compensation amounts with that of RD which is £32.
SD is £50, with the extra compensation of £2500 available at extra cost.
Available at extra cost too is the consequential loss, which would be what covers the OP's loss for the late delivery. I would imagine the OP wouldnt be happy to receive £50 compo for wages not received, wouldnt really buy much would it? Hence why consequential loss would be required here, but needs to be purchased at point of sale from the counter.

With regards to SD posting on a Saturday, they should tell you at the counter anyway, and if they dont - ask! I always ask, and if I have made the 12pm lunchtime collection, they usually say by 1pm Monday

Quote from the RM site:

---

Covered for up to £50


When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500.

You can claim compensation for late delivery in writing within 14 days of posting. Remember to include your proof of purchase receipt.

You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt.


Consequential loss


Sometimes the damage, delay or loss of an item can lead to greater loss than the market value of the item itself. Delayed legal documents or damaged photographic transparencies are two examples. If you are sending such an item, you can opt for Consequential Loss cover which will entitle you to extra compensation should something go wrong.

You can apply for consequential loss compensation if you're using Special Delivery™ for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses.

Just ask for consequential loss when you send your item by Special Delivery™ 9.00am. Compensation claims can be made through our Customer Services within 14 days of posting. You’ll need to include the receipt for purchase in order to file the claim.

custardy

SD is covered to £500

When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up to £2,500.

You can claim compensation for late delivery in writing within 14 days of posting. Remember to include your proof of purchase receipt.

You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt.

9AM as you listed there starts at £50

all other mail is £39 as i already said

i see no mention of couriers?

DebtHater

custardy wrote: »

SD is covered to £500



9AM as you listed there starts at £50

all other mail is £39 as i already said

i see no mention of couriers?

Ex postie, why is that? Because you argued the toss over what is in RM's website and literature and they got fed up with it?

I have made the relevant points in large text, just in case you havent got your reading glasses :T

Regarding the courier point, ask at the counter next time you talk about whats in the package and how much it is. I have been told on several different occasions by 3 different branches, that if it is an envelope full of "business" documents, as in documents that are worth a lot of money - in the OPs case, they are worth a lot due to his wages counting on their delivery - then it should be sent via a 24hr courier, such as DHL, who will insure the relevant docs when sent via the correct service.
Was also advised about the RM business secure service - details here: http://track.royalmail.com/portal/rm/jump2?catId=400028&mediaId=47600698 - but it was too costly for what I wanted.

QUOTED FROM THE RM SITE:

---

Covered for up to £50


When you use Special Delivery™ 9.00am you can claim compensation up to £50 or the value of the item, whichever is the lower. If the item is more valuable you can buy additional compensation cover up for up to £2,500.

You can claim compensation for late delivery in writing within 14 days of posting. Remember to include your proof of purchase receipt.

You can also claim compensation for loss or damage in writing within 12 months of posting, as long as you include your proof of purchase receipt.


Consequential loss


Sometimes the damage, delay or loss of an item can lead to greater loss than the market value of the item itself. Delayed legal documents or damaged photographic transparencies are two examples. If you are sending such an item, you can opt for Consequential Loss cover which will entitle you to extra compensation should something go wrong.

You can apply for consequential loss compensation if you're using Special Delivery™ for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses.

Just ask for consequential loss when you send your item by Special Delivery™ 9.00am. Compensation claims can be made through our Customer Services within 14 days of posting. You’ll need to include the receipt for purchase in order to file the claim.



Compensation


Your Recorded Signed For™ item will be covered up to the value of 100 First Class stamps in compensation in the unlikely event of loss or damage.

For items posted which have no intrinsic value, or where, evidence of posting cannot be provided; there will be compensation available of a minimum of 6 x 1st class stamps. For items with proof of posting and evidence of value (such as an invoice or receipt) customers will be entitled to a postage refund plus compensation up to the value of the item, with a maximum of the value of 100 First Class stamps.

Cash and jewellery are not covered under this service. For more valuable items (e.g. cash, jewellery, tickets and vouchers) please use Special Delivery™Next Day or Special Delivery™ 9.00am.

Read more about compensation.

custardy

you know that big text just emphasizes your fail?

Regarding the courier point, ask at the counter next time you talk about whats in the package and how much it is. I have been told on several different occasions by 3 different branches, that if it is an envelope full of "business" documents, as in documents that are worth a lot of money - in the OPs case, they are worth a lot due to his wages counting on their delivery - then it should be sent via a 24hr courier, such as DHL, who will insure the relevant docs when sent via the correct service.
Was also advised about the RM business secure service - details here: http://track.royalmail.com/portal/rm...diaId=47600698 - but it was too costly for what I wanted.

so hearsay?
what does DHL's compensation offer that RM doesnt?

DHL wrote:

9.4 Neither party shall in any circumstances howsoever arising be liable to the other or to any third party for (i) consequential loss or damage; (ii) indirect loss or damage; (iii) incidental loss or damage; (iv) economic loss of any nature; (v) loss of income; (vi) loss of profits whether direct or indirect; (vii) loss of interest; (viii) loss of future business; (ix) loss of goodwill and (x) loss of sales or turnover.

now to the large fonts
100x1st class stamp compensation.that would be £39 (feel free to link me to £32 on the RM site)

DebtHater wrote: »

When you go to the small claims, you will need to prove that beyond reasonable doubt, RM are the bad guys and you did everything you could to ensure your packages would be on time, for example sending SD and paying for the extra cover. You did not pay for the consequential loss cover, hence they are only going to pay you for actual loss. Which, if I remember correctly, is only worth upto £50, but you wouldnt get it as I am sure they state do not send important/valuable docs via Recorded or SD, they should be couriered!
The small claims will also ask you how much you are claiming. You cant claim for your wages, because they are not lost, simply delayed. You could potentially claim for damages, but this would be very very difficult to not only ascertain but to back up.

It costs you to take a claim to court, which will depend on the final amount you are claiming. It can also take months and months.

And dont forget, RM have their own legal teams who would walk all over you, bearing in mind the Postal Act is strongly against your case too.

Chance of success = Zilch

SD is £500,SD 9am is £50

which part of this do you struggle with?

cyberbob

Debthater love the ranting capitals but your wrong Special Delivery is covered up to £500

When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower

http://www.royalmail.com/portal/rm/content3?mediaId=22700549&catId=400026

Maybe you need the reading glasses because you didnt see the extra zero

DrScotsman

cyberbob wrote: »

Maybe you need the reading glasses because you didnt see the extra zero

That might be how DebtHater came to hating debt

paulofessex

Not taking away what has happened to the OP, could you not ask if the company will accept PDF copies of documents you need to send them whilst they wait for the originals. Scan them into a pdf format, attach to email and send. This would also enable you to keep an electronic copie (unless Data Protection Act is an issue)

cyberbob

I love the fact tht DH was on the forum till 11pm tonight but hasn't the curtesy to reply and admit he was wrong:D