Worth complaining?

pmduk

There's surely an argument that it's the holiday company's job to know of these problems, not solve them after the guests arrive. Having to consider alternative accommodation whilst at the resort is unacceptable.

If the hotel failed to notify the travel company, then that is their problem, not yours, you've paid them to deal with these matters

Renya

I would complain, just say that you were looking forward to using the pool but were disappointed that you couldn't. Were you told before you arrived that you wouldn't be able to use the pool?

boo80

charlesworth82 wrote: »

The On Holiday group provides a 24hr helpline number for customers to contact should they have a complaint whilst on holiday. Having checked the call logs I can find no record of these customers contacting the helpline and therefore we were prevented from intervening and offering any assistance.

I find making complaints about things quite stressful and it generally puts a damper on things for me, there is no way I would want deal with that whilst I was on holiday. I think that's a rubbish response to a very valid complaint!

gemstars

boo80 wrote: »

I find making complaints about things quite stressful and it generally puts a damper on things for me, there is no way I would want deal with that whilst I was on holiday. I think that's a rubbish response to a very valid complaint!

I couldn't agree more! There response is completely unacceptable! I also think you should sent in a full written complaint. My sun holiday would be ruined if I couldn't use the pool.

hr100

You have to give a company the opportunity to resolve the matter, not complaining whilst on holiday is not allowing them to resolve it.

I am sorry but I think if it was that big a deal to you then you would have complained on holiday

charlesworth82

Renya wrote: »

I would complain, just say that you were looking forward to using the pool but were disappointed that you couldn't. Were you told before you arrived that you wouldn't be able to use the pool?

No when we were checking in we saw the pool was empty and queried it

charlesworth82

hr100 wrote: »

You have to give a company the opportunity to resolve the matter, not complaining whilst on holiday is not allowing them to resolve it.

I am sorry but I think if it was that big a deal to you then you would have complained on holiday

Like i said I do agree we should have complained on holiday and it actually was a big spoiler for the holiday and as i also said the last thing i wanted was to start an argument on the first day - or in that fact have to move all my stuff and arrange all my transfers for the new hotel.