£29 for a 14 hour call with Talk Talk.

zolabud123

Hi all.

It has been a while since I was here as I have had little to complain about with Talk Talk.

I received my online bill last week and was expecting it to be around £20 as usual.

£49 odd.I almost had a heart attack! :eek::eek::eek:
I looked at the itemised bil and amongst an otherwise clear bill was a 14 hour call to my lovely Mum at 21.56 on the 11th of February.
This call cost £29.00.

I rang Talk Talk and the very nice Steve immediately knocked off £15 of it bringing it down to £35 and he arranged the fault team to look into it.

Had a call the next day and there was no fault on the line.He suggested I get in touch with my Mum,who would ring her service provider and see if there was a 14 hour call logged as incoming.I rang the Post Office (Mums provider) and they said there was not a log of incoming calls,just an itemised bill of outgoing calls.
When I explained what had happened the lady explained that with the Post Office there is a cut off point during a long call to avoid this kind of thing happening.
She also said that even if my Mum had put the phone down her end and I didn't,it is still a connected call (news to me!)

I rang Talk Talk again and explained there was no fault and was there anything else I could do.
There isn't.I have to foot this bill which at £35 is £15 higher than I would normally pay,but as I had £15 knocked off,was better than £49.....

I was rather hoping that as a long term customer they would just wipe the £29 as it was obviously a mistake.I have a new walkabout phone and obviously didn't put it back properly.
I now make double sure that when I put my phone back on I wait for the 'beep' and have rung all my friends with similar phones and they are going to warn their kids.
Does anyone know if there is anything else I can do?

Many thanks.

macman

So how long were you actually on the phone to her for?
Would this number and time have been an inclusive call within your TT package?
I thought that TT inclusive calls only lasted 59 mins, after that they are chargeable , so you need to redial before the hour is up.

ElkyElky

I have had this happen to me a few times. Sounds like you didn't hang up correctly and the call was connected all through the night.

I didn't hang up correctly and was still connected to the line. Even though the other caller hung up, I am sometimes still connected which is odd. Best thing to do is always make sure you hang up correctly.

Atleast you got some money knocked off your bill.

zolabud123

Thanks for your input.

Macman.
I usually only ring my Mum for half an hour max...And I know all about the hour cut of point...This was a mistake as I definately wouldn't have talked to my Mum all night...

When I looked again at my bill I made a call exactly 14 hours later,so that is how I knew it was my fault.

I was rather hoping Talk Talk would wipe it all but no luck.

Big lesson learnt.

Be interesting to know how many folk this happens to.And it would be good if Talk Talk adopted a cut off point like the Post Office does....