Barclays Bank

digp

Thousands of struggling bank customers will be connected to Indian call centres while more affluent account holders will get one in Britain.
A new banking phone system will identify those with low credit approvals and put them through to India.



Those who have considerable savings or a credit limit that allows them to borrow around £500 from the bank or buy its products will be connected to a British operator.



Bosses hope the new line will filter out their customers who do not have the money to buy the bank's products so their British staff will potentially be able to sell to every caller.



Barclays is testing the system and call centre staff have been briefed that it will start on April 1.



http://www.dailymail.co.uk/news/article-1257582/Apartheid-filters-poor-clients.html

natweststaffmember

I think that is either an old article or a rehash of an old story which I have seen before.

Forris

digp wrote: »

Barclays is testing the system and call centre staff have been briefed that it will start on April 1.

...and that's not suspicious at all, is it!?