Car Seat Problem

maxxyreg

I purchased a infant car seat in Sept 09 after checking on the manufacturers website that it was suitable for my car, which it stated it was. I purchased the seat and isofix base from an internet retailer. When I received the seat and base and baby arrived I asked a local Halfords to just double check I had fitted it correctly, they said it was although it looked like baby was sitting at quite a steep position (rather than lying flatter) but that it should be ok.

As my baby has got older her head is starting to fall forward so that it is resting on her chest is she falls asleep while we're travelling and the side impact protectors are having no effect what so ever as her head is so far forward that her head just falls from side to side as we go round bends and just generally does not look very safe. She is only 4 months old and average weight so the seat should still be suitable for her for at least another 6 months.

I’ve checked how other friends babies are in their car seats (including when they’re fitted in my car) and they definitely do not have this problem and one of us now has to sit in the back of the car to keep propping her head back up and currently my only solution would be to purchase another seat that fits my car correctly and safely supports her head and spend another £200 on a seat for approx 6 months usage before buying the next seat that faces forward.

I have contacted the manufacturer and they have advised me to contact the place I purchased it from or not use the car seat base (which I’ve tried and makes no difference), but I’m not sure if I have any rights to return it as the retailer gave me no advise on whether it would be suitable for my car as this information was available on the manufacturers website and don’t really know what to do.

go_cat

Can i ask what make it is - it is odd that with an isofix base it is still tipping.
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Having said that what you have described is definitely not good for your daughter.

If it is still available in the shops you could get a retailer to try a new version ( as you are thinking of buying it ) and see if it has the same issue - that way you would know if it was the brand or your particular seat.

maxxyreg

it's a Britax Baby Safe with SHR and is still available in shops, The isofix base itself doesn't sit completely horizontal.

I was thinking of visiting a retailer as you suggest (as a potential new buyer) as I took a very long time researching the safest car seat.

blue_monkey_2

Who on the internet did you get it from?

maxxyreg

I purchased from babybabyonline.co.uk, I haven't contacted them yet as I wasn't sure if I should be contacting them or following up with Britax

Equaliser123

Very clearly, it has been installed incorrectly. I have an Isofix base for Maxicosi car seat. It needs to be totally 'sat' on the car seat cushion before the carseat can be put on it.

maxxyreg

just re-read my reply to go cat, the base sits flat on to the seat so there is no gap between the base and the seat but the seat of the car isn't 100% horizontal and has a slight incline so when the base is fitted it sits flush to the seat but neither are horizontal - hope that makes sense

go_cat

I would get a fit done at a retailer- it may be although your car has isofix points it is not suitable for this particular car seat

If you did have to swap finding your current one was not suitable then maybe look at Britax who do a carseat without isofix that is for stage 0 and 1 so you wouldn't have to change it when she gets to around 9-10 months old it is rear facing for the first bit then swaps round to front facing after that.

Good luck