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Ebay keep cancelling the auction
Kirsty262
Posts: 254 Forumite
My neice is trying to sell a mobile phone on E-Bay
She has listed the item 3 times and each time it has been won and then E-Bay have e-mailed her to say that the winner bidder has been banned etc from E-Bay so she has to re-sell the item.
Can she claim any of her listing fees back from E-Bay as it is them that keep cancelling the auction?
Thanks
She has listed the item 3 times and each time it has been won and then E-Bay have e-mailed her to say that the winner bidder has been banned etc from E-Bay so she has to re-sell the item.
Can she claim any of her listing fees back from E-Bay as it is them that keep cancelling the auction?
Thanks
0
Comments
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Your niece won't be able to get back any listing fees only final value fees.
Your niece needs to file a NPB to each of the winning bidders. Usually a seller has to wait 7 days to do this but as the buyers are NARU you can file a NPB immediately and reclaim FVF.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
razorbladekisses wrote:Your niece won't be able to get back any listing fees only final value fees.
Your niece needs to file a NPB to each of the winning bidders. Usually a seller has to wait 7 days to do this but as the buyers are NARU you can file a NPB immediately and reclaim FVF.
Sorry but what does FVF, NPB and NARU stand for?0 -
Final Value Fee
Non-Paying Bidder
Not A Registered User
Newlywed at the point I joined the forum... now newly separated0 -
In MyEbay there should be a Dispute Console where you can report a Non Paying Bidder and then claim back the final value fees.Newlywed at the point I joined the forum... now newly separated0
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FVF=Final Value Fee. This is a % of the final end price that eBay charge a seller.
NPB=Non-paying buyer. Previously when a buyer didn't pay for an item a seller would issue a NPB, eBay have now renamed this process unpaid items. Your niece needs to start an unpaid item dispute.
NARU=Not a registered user.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
I'd advise checking buyer requirements here before re-listing. It helps prevent unsavoury types bidding and ruining your listings.
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferencesMy TV is broken!
Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j0
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