unfair bt charges

pennie100

help please on jan 4th i had a call from bt offering what i thought at the time was a good deal and i agreed to a 12 month contract on calls with bt on the 5th of jan i decided it was not a good deal and cancelled the contract which was not due to start until the 24th of jan they have now sent me a bill for £94 for the duraction of the contract i had a letter from bt on the 5th of jan comfirming i had cancelled the contracthow can they charge for a contract that never started

Mark_In_Hampshire

Write to them. Set out the dates and events. Make it clear that you cancelled and therefore no contract exists. Send the letter by recorded delivery.

If you cancelled by phone, it is possible that the cancellation was not actioned, and therefore there is no proof that you did indeed cancel if there was no log made of the call - so the charges stand. That's why it's important to write.

File the bill away (no need to pay) and then wait for a response.

Heinz

Distance Selling Regulations give you a 7 days cooling off period.

You cancelled within 7 days (and have written proof thereof).

http://whatconsumer.co.uk/cooling-off-and-cancellations/

macman

Heinz wrote: »

Distance Selling Regulations give you a 7 days cooling off period.

You cancelled within 7 days (and have written proof thereof).

http://whatconsumer.co.uk/cooling-off-and-cancellations/

Does that apply to both online and telephone sign up Heinz?

Heinz

macman wrote: »

Does that apply to both online and telephone sign up Heinz?

Yes.....................

Buying online from shops or suppliers

The purchase of goods and services over the internet, by phone or by mail order generally is subject to the Distance Selling Regulations. One of the most important implications of these regulations is a cooling off period of 7 days during which you have the right to cancel.

mrtom21

Just ring them up they will realise their mistake. Call plans start at the end of the call on BT's systems hence the charge. Give a BT rep an email or something.

BT_company_representative

Hi Pennie100

Send me an email to the address in my public profile with all the relevant information and I can have this investigated for you.

Thanks

Stuart