3 weeks to go and holiday company make changes to the room

nicplymstock

Hi all
I just want to try and find out where myself and my husband stand regarding our holiday in 3 weeks.

We have booked to go to Bali and we booked and paid in full in Sept 09 (the price was a special deal etc so we had to pay in full)

Basically we are bed and breakfast in a hotel and one of the reasons we chose the hotel is because the room has a fridge- useful in a hot place for drinks and I have ear drops that need to be kept cold.

We are due to go in 3 weeks. On Wednesday, Hayes and Jarvis phoned to tell me that there had been a change to the brochure description, that now the fridge is not included and that if we want one we have to phone to pay the supplement. I appreciate it is not a massive change to the holiday, however it is annoying.

Is there anything I can do about this- i really don't know where we stand- it was not a cheap holiday- have they covered this in their small print do you think?
thanks

Darksun

nicplymstock wrote: »

Hi all
I just want to try and find out where myself and my husband stand regarding our holiday in 3 weeks.

We have booked to go to Bali and we booked and paid in full in Sept 09 (the price was a special deal etc so we had to pay in full)

Basically we are bed and breakfast in a hotel and one of the reasons we chose the hotel is because the room has a fridge- useful in a hot place for drinks and I have ear drops that need to be kept cold.

We are due to go in 3 weeks. On Wednesday, Hayes and Jarvis phoned to tell me that there had been a change to the brochure description, that now the fridge is not included and that if we want one we have to phone to pay the supplement. I appreciate it is not a massive change to the holiday, however it is annoying.

Is there anything I can do about this- i really don't know where we stand- it was not a cheap holiday- have they covered this in their small print do you think?
thanks

Surely the best way to answer this is to actually read the small print. Is there anything in there that states something along the lines of 'advertised facilities can be subject to change'.

nicplymstock

Hi
I suspect that they probably can do this. I have looked on the hayes and jarvis site at their terms and conditions. It says:

It is unlikely that we will have to make any changes to your holiday, but we do plan the
arrangements many months in advance. Sometimes we may have to cancel your holiday or
make changes, which we reserve the right to do at any time. Most of these changes are
very minor, but where they are significant/major, we will inform you or your Travel Agent
when you book, or, if you have already booked, as soon as is reasonably possible if there is
time before your departure. A major change is one that we make to your holiday
arrangements before departure, including, but not exclusive to, changing your UK
departure airport(s) (please note a change between the London airports of Gatwick,
Heathrow, Stansted, London City and Luton is not classified as a 'major change'), resort
area, scheduled time of departure or return by more than twelve hours, (except as
detailed below. see important note*) offering accommodation of an officially lower
category, or significantly increasing the price of your holiday. Any change in the airline or
the type of aircraft from that stated in the brochure or on your ticket does not count as a
Major Change. You then have the choice of either: A. accepting our offer of a replacement
holiday of a lower category (if available). If the holiday is cheaper then we will refund the
difference in cost to you, B. accepting our offer of a replacement holiday of equivalent or
higher quality (if available) or, C. cancelling your holiday. If you choose A or B, the least
compensation we will pay you is shown on the scale below. If you choose C, we will
refund you all monies you have paid us plus at least the compensation shown on the scale
below. Please note that it is advisable to leave booking domestic travel arrangements, hotel
accommodation, and car parking etc until final travel documents are received.
Period before scheduled departure
within which a major change is Compensation per
notified to you or your Travel Agent: person:
70 days or more £0
69-29 days £10
28-22 days £20
21-8 days £30
7-0 days £40
NB Children 2-11 years of age in respect of whom reduced rates have been charged, will
receive compensation on a pro-rata basis of the adult rate. Children travelling on free child
places are not entitled to any compensation. No compensation will be paid to infants.
* Important Note: Compensation payments do not apply to changes or cancellations
caused by 3rd party resort developments, changes or cancellations to schedules by airlines,
unavoidable technical problems with transport, the number of persons who have booked is
less than that required for the package, or any "Force Majeure ".