New Sky+ installation (?old style box?)

Korkyb

Just got Sky + installed today (while I was at work) & the box the machine came in says "Pace BSKYB 3100" & "PVR2: 13532". The card slot is to the left of the machine & there is a line of buttons at the bottom/middle.

Am I right in thinking that this is the 20 hour box or is it the currently advertised 40 hour one.

As this is a brand new install of Sky plus would I be right to be a bit hacked off if I wasnt getting the current model with the larger capacity.

Thanks for any advice.

jem16

PVR2 is the old 20 hr model.

PVR3 is the 40hr model and has been out for almost a year now. I think I would be pretty angry if a PVR2 was installed: Go bqck qnd auote their own website which states 40hrs recording time.

Korkyb

Cheers

Recorded a 2 hr programme which used 10% of the drive so is indeed the 20 hour model.

Sky are now "investigating" (after trying their best to convince me that it was the 40 hour one).

deanos

Maybe the installer was pulling a fast one, heres what it should look like >

Korkyb

Just called Sky (again) & was told that the £49 offer is always a reconditioned box & there was no way I was going to be supplied a "new" box. They said that I should have been told offer was for a reconditioned box (obviously I was not).

Asked to be put through to cancellations & told them either:

- New box as I expected.
- Refund £49
- Cancel account

New box was ruled out & I was initially offered £25 refund but by taking the "cancel the account line because I've been missold" all the way I was eventually refunded the £49 for leaving things as they are.

............................................................That`ll do :-)