First choice - Contact details??

marbleheadj

Guys,

Does anyone have a complaint email address for First Choice?

The website is hopeless.

Thanks

Woby_Tide

First link on their website for complaints. If it's a genuine complaint I'd send a recorded delivery letter rather than email they can deny receiving

How can I make a complaint to First Choice?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint you must tell your First Choice representative, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

To make a complaint, you can contact us by post, telephone or email. Please provide as much information as possible, including your booking reference and holiday dates where applicable.

You can write to us at:
After Travel Customer Support,
First Choice Holidays,
Wigmore House,
Wigmore Place,
Wigmore Lane,
Luton,
LU2 9TN.
To speak to one of our After Travel support team, please call 0844 871 0882 (Calls cost 5p per minute plus network extras). Contact centre opening hours Mon-Fri 08.30-20.00, Sat 09.00-17.30, Sun 10.00-17.00.

Or email us using the form on the contact us page.
Disputes about your holiday that we cannot settle can be referred to arbitration under a special scheme administered by the Chartered Institute of Arbitrators. For full details please refer to our booking terms and conditions.